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Call Center Agent Sample
Download and customize our resume template to land more interviews. Review our writing tips to learn everything you need to know for putting together the perfect resume.
The Call Center Agent resume sample below Is for a technical position. Call center agents should be swift, efficient, and detailed to ensure customers remain satisfied and their problems are resolved quickly. No one likes to be on hold and sit on the phone for a long time, so make sure your resume shows you can get your job finished accurately while meeting your customer's needs.
Expert Tip
You should never use a creative resume
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.
The truth is that most hiring managers prefer a traditional resume format.
Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.
Call Center Agent resume (text format)
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.
Name
Title
City, State or Country if international
Phone | Email
LinkedIn URL
CALL CENTER AGENT PROFESSIONAL
Highly talented IT Professional highly regarded for delivery of exceptional customer support and project management that exceeds all expectations. Exemplary academic qualifications include a Bachelor of Computer Science and Information Security from John Jay College of Criminal Justice (2017). Able to analyze complex situations and ensure prompt resolutions resulting in a measurable increase in productivity. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.
CORE COMPETENCIES
Technical Support
Building and Configuring Systems
Network Installations
Laptop Repair
IT Service Desk
Documentation
Domain Migrations
Data Recovery and Backup
End User Support
User Training
Virus Removal and Security
Active Directory
PROFESSIONAL EXPERIENCE
Technical Customer Service Representative
Company | Location | Year to Year
Responsibilities
Provided exceptional customer service while supporting more than xxx end users.
Ensured quick and successful problem resolution by phone and email for all employees across XX States.
Increased end user efficiency by providing software installation, hardware configuration, and application support.
Document troubleshooting steps taken and provide information to 2nd level support when needed.
Founded and published company bi-weekly newsletter.
Closed more than 10,000 helpdesk tickets involving over 350 unique applications
Greatly increased end user productivity by decreasing down time by over 30%
Promoted to Technical Customer Service Representative due to my exemplary performance reviews, top customer service and technical skills
Chosen to train and mentor new employees with corporate infrastructure and helped build their expertise of how to use the core systems within the field
Improved stability and performance of system and networks
Met company objectives in managing over xxx support calls per day under strict time constraints
Provided Tier 1 and 2 help desk troubleshooting assistance, using Track-IT software for ticket logging
Provided a high level client support for computer and laptop end-users
Maintained excellent work relationships with vendors and managed group policies
Technology Supported: List all hardware, network, application, peripherals, and software utilized.
Tier 2 Network Operations Center Technician
Company | Location | Year to Year
Responsibilities
Resolved escalated calls from Level 1 support group and addressed WAN and Wi-Fi network outages.
Programmed routers, switches, gateways and Wi-Fi equipment for on-site technicians.
Designed and installed Wi-Fi networks at customer facilities.
Researched and developed custom software to run on third party equipment, maximizing system up-time.
Instituted procedures for NOC to create uniformity in troubleshooting and improve documentation.
Technology Supported: List all hardware, network, application, peripherals, and software utilized.
Network Engineer
Company | Location | Year to Year
Responsibilities
Managed the development of new technologies and computer equipment (software and hardware) purchases – able to increase productivity by over 50% while decreasing operational costs
Provided exceptional customer service while analyzing complex problems and technical support for all software, hardware and network related issues and working directly with vendors when necessary.
Analyzed complex issues and was able to resolve escalated problems from the dial-up Internet and web hosting technical support department.
Collaborated with local telephone cooperatives in resolving issues with their modem racks and processed IP address block requests.
Worked alongside Systems department to route IP addresses from core routers to telephone cooperative equipment.
Designed and maintained company-wide network monitoring software and provided utilization reports to sales team. Co-created the overnight NOC position.
Technology Supported: List all hardware, network, application, peripherals, and software utilized.
EDUCATION
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
Relevant Coursework: List coursework taken (even include those you are planning on taking)
Awards/Honors: List any awards, honors or big achievements
Clubs/Activities: List clubs and activities in which you participated
Relevant Projects: List 2-3 projects you have worked on
Everything you need to write your call center agent resume
Now that you’ve seen an example of a job winning Call Center Agent resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Call Center Agent below.
Let’s start with your resume summary section.
1. Summary
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Call Center Agent resume example for more information!
Expert Tip
Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.
2. Formatting
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:
Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!
Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.
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3. Appropriate skills
Technical Support
Building and Configuring Systems
Network Installations
Laptop Repair
IT Service Desk
Documentation
Domain Migrations
Data Recovery and Backup
End User Support
User Training
Virus Removal and Security
Active Directory
Efficiency
Problem Resolution
Troubleshooting
Diagnostics
4. Experience section
Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.
Most of your resume will be the Work Experience section, so it's important to write about your professional history in an effective, impactful way. The bullets on the resume will provide potential employers with the information they need to determine if you're the right fit for the job. • Provided exceptional customer service while supporting more than xxx end users. This is a strong first bullet because it shows how many end-users you assist while also highlighting your customer service skills. It effectively puts your soft skills and value-add in numbers, which is easy for hiring managers to understand. • Managed the development of new technologies and computer equipment (software and hardware) purchases – able to increase productivity by over 50% while decreasing operational costs This is a strong bullet because it shows a measurable and that you can be productive while lowering costs. • Instituted procedures for NOC to create uniformity in troubleshooting and improve documentation. This bullet is great because it shows you can standardize procedures, thus increasing productivity and efficiency across the center.
Let’s wrap it up!
Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.
Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!
Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.
Didn’t get the specific answers you were looking for on this page? Hire a professional resume writer to get the advice you need to land your next job.
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