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Call Center Agent Sample

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Call Center Agent

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Career advice featured in – Forbes, Glassdoor, Reader's Digest, MarketWatch, The CheatSheet
Career advice featured in Forbes, Glassdoor, MarketWatch, Reader's Digest, The CheatSheet

The Call Center Agent resume sample below Is for a technical position. Call center agents should be swift, efficient, and detailed to ensure customers remain satisfied and their problems are resolved quickly. No one likes to be on hold and sit on the phone for a long time, so make sure your resume shows you can get your job finished accurately while meeting your customer's needs.

Expert Tip

You should never use a creative resume


Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.


The truth is that most hiring managers prefer a traditional resume format.


Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Call Center Agent resume (text format)

How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Name

Title

City, State or Country if international

Phone | Email

LinkedIn URL



CALL CENTER AGENT PROFESSIONAL


Highly talented IT Professional highly regarded for delivery of exceptional customer support and project management that exceeds all expectations. Exemplary academic qualifications include a Bachelor of Computer Science and Information Security from John Jay College of Criminal Justice (2017). Able to analyze complex situations and ensure prompt resolutions resulting in a measurable increase in productivity. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.



CORE COMPETENCIES

  • Technical Support

  • Building and Configuring Systems

  • Network Installations

  • Laptop Repair

  • IT Service Desk

  • Documentation

  • Domain Migrations

  • Data Recovery and Backup

  • End User Support

  • User Training

  • Virus Removal and Security

  • Active Directory



PROFESSIONAL EXPERIENCE


Technical Customer Service Representative

Company | Location | Year to Year

Responsibilities

  • Provided exceptional customer service while supporting more than xxx end users.

  • Ensured quick and successful problem resolution by phone and email for all employees across XX States.

  • Increased end user efficiency by providing software installation, hardware configuration, and application support.

  • Document troubleshooting steps taken and provide information to 2nd level support when needed.

  • Founded and published company bi-weekly newsletter.

  • Closed more than 10,000 helpdesk tickets involving over 350 unique applications

  • Greatly increased end user productivity by decreasing down time by over 30%

  • Promoted to Technical Customer Service Representative due to my exemplary performance reviews, top customer service and technical skills

  • Chosen to train and mentor new employees with corporate infrastructure and helped build their expertise of how to use the core systems within the field

  • Improved stability and performance of system and networks

  • Met company objectives in managing over xxx support calls per day under strict time constraints

  • Provided Tier 1 and 2 help desk troubleshooting assistance, using Track-IT software for ticket logging

  • Provided a high level client support for computer and laptop end-users

  • Maintained excellent work relationships with vendors and managed group policies

Technology Supported: List all hardware, network, application, peripherals, and software utilized.


Tier 2 Network Operations Center Technician

Company | Location | Year to Year

Responsibilities

  • Resolved escalated calls from Level 1 support group and addressed WAN and Wi-Fi network outages.

  • Programmed routers, switches, gateways and Wi-Fi equipment for on-site technicians.

  • Designed and installed Wi-Fi networks at customer facilities.

  • Researched and developed custom software to run on third party equipment, maximizing system up-time.

  • Instituted procedures for NOC to create uniformity in troubleshooting and improve documentation.

Technology Supported: List all hardware, network, application, peripherals, and software utilized.


Network Engineer

Company | Location | Year to Year

Responsibilities

  • Managed the development of new technologies and computer equipment (software and hardware) purchases – able to increase productivity by over 50% while decreasing operational costs

  • Provided exceptional customer service while analyzing complex problems and technical support for all software, hardware and network related issues and working directly with vendors when necessary.

  • Analyzed complex issues and was able to resolve escalated problems from the dial-up Internet and web hosting technical support department.

  • Collaborated with local telephone cooperatives in resolving issues with their modem racks and processed IP address block requests.

  • Worked alongside Systems department to route IP addresses from core routers to telephone cooperative equipment.

  • Designed and maintained company-wide network monitoring software and provided utilization reports to sales team. Co-created the overnight NOC position.

Technology Supported: List all hardware, network, application, peripherals, and software utilized.



EDUCATION

 

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)

  • Awards/Honors: List any awards, honors or big achievements

  • Clubs/Activities: List clubs and activities in which you participated

  • Relevant Projects: List 2-3 projects you have worked on


Everything you need to write your call center agent resume

 Now that you’ve seen an example of a job winning Call Center Agent resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Call Center Agent below.

Let’s start with your resume summary section.

1. Summary

 The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Call Center Agent resume example for more information!

Expert Tip

Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.

2. Formatting

Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such as  or . When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

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3. Appropriate skills

  • Technical Support

  • Building and Configuring Systems

  • Network Installations

  • Laptop Repair

  • IT Service Desk

  • Documentation

  • Domain Migrations

  • Data Recovery and Backup

  • End User Support

  • User Training

  • Virus Removal and Security

  • Active Directory

  • Efficiency

  • Problem Resolution

  • Troubleshooting

  • Diagnostics

4. Experience section

Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.

Most of your resume will be the Work Experience section, so it's important to write about your professional history in an effective, impactful way. The bullets on the resume will provide potential employers with the information they need to determine if you're the right fit for the job. Provided exceptional customer service while supporting more than xxx end users. This is a strong first bullet because it shows how many end-users you assist while also highlighting your customer service skills. It effectively puts your soft skills and value-add in numbers, which is easy for hiring managers to understand. Managed the development of new technologies and computer equipment (software and hardware) purchases – able to increase productivity by over 50% while decreasing operational costs This is a strong bullet because it shows a measurable and that you can be productive while lowering costs. • Instituted procedures for NOC to create uniformity in troubleshooting and improve documentation. This bullet is great because it shows you can standardize procedures, thus increasing productivity and efficiency across the center.

Let’s wrap it up!

Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.

Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!

Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.

Didn’t get the specific answers you were looking for on this page? to get the advice you need to land your next job. 

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