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Call Center Agent Resume Example & Template for 2020

By Zipjob Team

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  • Call Center Agent Resume Sample
  • Free Downloadable Template
  • Tips on how to write the perfect Call Center Agent resume

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The Call Center Agent resume sample below Is for a technical position. Call center agents should be swift, efficient, and detailed to ensure customers remain satisfied and their problems are resolved quickly. No one likes to be on hold and sit on the phone for a long time, so make sure your resume shows you can get your job finished accurately while meeting your customer’s needs.

You should never use a creative resume

 
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Call Center Agent Resume Example

 
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Want to land 2-3x more interviews… guaranteed?

Call Center Agent Resume (Text Format)

Name

City, State or Country if international
Phone | Email
LinkedIn URL

Call Center Agent Professional

Highly talented IT Professional highly regarded for delivery of exceptional customer support and project management that exceeds all expectations. Exemplary academic qualifications include a Bachelor of Computer Science and Information Security from John Jay College of Criminal Justice (2017). Able to analyze complex situations and ensure prompt resolutions resulting in a measurable increase in productivity. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.

Core Competencies

 

  • Technical Support
  • Building and Configuring Systems
  • Network Installations
  • Laptop Repair
  • IT Service Desk
  • Documentation
  • Domain Migrations
  • Data Recovery and Backup
  • End User Support
  • User Training
  • Virus Removal and Security
  • Active Directory

Professional Experience

 

Company | Location | Year to Year
Technical Customer Service Representative
  • Provided exceptional customer service while supporting more than xxx end users.
  • Ensured quick and successful problem resolution by phone and email for all employees across XX States.
  • Increased end user efficiency by providing software installation, hardware configuration, and application support.
  • Document troubleshooting steps taken and provide information to 2nd level support when needed.
  • Founded and published company bi-weekly newsletter.
  • Closed more than 10,000 helpdesk tickets involving over 350 unique applications
  • Greatly increased end user productivity by decreasing down time by over 30%
  • Promoted to Technical Customer Service Representative due to my exemplary performance reviews, top customer service and technical skills
  • Chosen to train and mentor new employees with corporate infrastructure and helped build their expertise of how to use the core systems within the field
  • Improved stability and performance of system and networks
  • Met company objectives in managing over xxx support calls per day under strict time constraints
  • Provided Tier 1 and 2 help desk troubleshooting assistance, using Track-IT software for ticket logging
  • Provided a high level client support for computer and laptop end-users
  • Maintained excellent work relationships with vendors and managed group policies

Technology Supported: List all hardware, network, application, peripherals, and software utilized.

Company | Location | Year to Year
Tier 2 Network Operations Center Technician
  • Resolved escalated calls from Level 1 support group and addressed WAN and Wi-Fi network outages.
  • Programmed routers, switches, gateways and Wi-Fi equipment for on-site technicians.
  • Designed and installed Wi-Fi networks at customer facilities.
  • Researched and developed custom software to run on third party equipment, maximizing system up-time.
  • Instituted procedures for NOC to create uniformity in troubleshooting and improve documentation.

Technology Supported: List all hardware, network, application, peripherals, and software utilized.

Company | Location | Year to Year
Network Engineer
  • Managed the development of new technologies and computer equipment (software and hardware) purchases – able to increase productivity by over 50% while decreasing operational costs
  • Provided exceptional customer service while analyzing complex problems and technical support for all software, hardware and network related issues and working directly with vendors when necessary.
  • Analyzed complex issues and was able to resolve escalated problems from the dial-up Internet and web hosting technical support department.
  • Collaborated with local telephone cooperatives in resolving issues with their modem racks and processed IP address block requests.
  • Worked alongside Systems department to route IP addresses from core routers to telephone cooperative equipment.
  • Designed and maintained company-wide network monitoring software and provided utilization reports to sales team. Co-created the overnight NOC position.

Technology Supported: List all hardware, network, application, peripherals, and software utilized.

Education

 
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
 

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)
  • Awards/Honors:  List any awards, honors or big achievements
  • Clubs/Activities: List clubs and activities in which you participated
  • Relevant Projects: List 2-3 projects you have worked on

Everything You Need To Write Your Call Center Agent Resume

 
Now that you’ve seen an example of a job winning Call Center Agent resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Call Center Agent below.
 

Let’s start with your resume summary section.

Summary for a Call Center Agent Resume

 
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Call Center Agent resume example for more information!

ZipTip:

Our team of career experts, hiring managers, and Fortune 500 recruiters recommend that all technical field resumes include a technical skills section. This section specifies the technical tools you’re comfortable with.

ziptip icon

Formatting a Call Center Agent Resume

 
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resume will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

Call Center Agent Skills for a Resume

 

  • Technical Support
  • Building and Configuring Systems
  • Network Installations
  • Laptop Repair
  • IT Service Desk
  • Documentation
  • Domain Migrations
  • Data Recovery and Backup
  • End User Support
  • User Training
  • Virus Removal and Security
  • Active Directory
  • Efficiency
  • Problem Resolution
  • Troubleshooting
  • Diagnostics

Writing Your Call Center Agent Experience Section

 

Most of your resume will be the Work Experience section, so it’s important to write about your professional history in an effective, impactful way. The bullets on the resume will provide potential employers with the information they need to determine if you’re the right fit for the job.

• Provided exceptional customer service while supporting more than xxx end users.

This is a strong first bullet because it shows how many end-users you assist while also highlighting your customer service skills. It effectively puts your soft skills and value-add in numbers, which is easy for hiring managers to understand.

• Managed the development of new technologies and computer equipment (software and hardware) purchases – able to increase productivity by over 50% while decreasing operational costs

This is a strong bullet because it shows a measurable and that you can be productive while lowering costs.

• Instituted procedures for NOC to create uniformity in troubleshooting and improve documentation.

This bullet is great because it shows you can standardize procedures, thus increasing productivity and efficiency across the center.

And let’s wrap it all up!

 
We wish you the best of luck for your job hunt, and don’t forget to check out our Cover Letter Tips!

Didn’t get the specific answers you wanted from this page? Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. And if you really liked the sample, don’t forget to pin it on Pinterest!

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