Samples › Call Center Representative
Call Center Representative Sample
Download and customize our resume template to land more interviews. Review our writing tips to learn everything you need to know for putting together the perfect resume.
A Call Center Representative works in a call center and answers calls to assist customers with issues. Below is a general job description:
A call center representative acts as the voice and face of the company when interacting with customers. Their duties include answering customer questions, resolving individual problems, handling complaints, and handling other transactions. Shifts can vary greatly from company to company; some companies that offer a 24-hour service have overnight shifts, while others offer a standard 9 a.m.- 5 p.m. call center. Careertrend
If this is the kind of job you want or you have, you're in the right place! We have a resume example for you and three tips from our professional resume writers below.
Expert Tip
You should never use a creative resume
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.
The truth is that most hiring managers prefer a traditional resume format.
Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.
Call Center Representative resume (text format)
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.
Name
Title
City, State or Country if international
Phone | Email
LinkedIn URL
CALL CENTER REPRESENTATIVE PROFESSIONAL
Highly talented IT Professional highly regarded for delivery of exceptional customer support and project management that exceeds all expectations. Exemplary academic qualifications include a Bachelor of Computer Science and Information Security from John Jay College of Criminal Justice (2017). Able to analyze complex situations and ensure prompt resolutions resulting in a measurable increase in productivity. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.
CORE COMPETENCIES
Technical Support
Configuration
Laptop Repair
IT Service Desk
End User Support
Virus Removal
Security
Domain Migrations
Documentation
PROFESSIONAL EXPERIENCE
Technical Customer Service Representative
ZipJob, New York NY | Year to Year
Responsibilities
Provided exceptional customer service while supporting more than xxx end users.
Ensured quick and successful problem resolution by phone and email for all employees across XX States.
Increased end user efficiency by providing software installation, hardware configuration, and application support.
Document troubleshooting steps taken and provide information to 2nd level support when needed.
Founded and published company bi-weekly newsletter.
Closed more than 10,000 helpdesk tickets involving over 350 unique applications
Greatly increased end user productivity by decreasing down time by over 30%
Promoted to Technical Customer Service Representative due to my exemplary performance reviews, top customer service and technical skills
Chosen to train and mentor new employees with corporate infrastructure and helped build their expertise of how to use the core systems within the field
Improved stability and performance of system and networks
Met company objectives in managing over xxx support calls per day under strict time constraints
Provided Tier 1 and 2 help desk troubleshooting assistance, using Track-IT software for ticket logging
Provided a high level client support for computer and laptop end-users
Maintained excellent work relationships with vendors and managed group policies
Technology Supported: List all hardware, network, application, peripherals, and software utilized.
EDUCATION
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
Relevant Coursework: List coursework taken (even include those you are planning on taking)
Awards/Honors: List any awards, honors or big achievements
Clubs/Activities: List clubs and activities in which you participated
Relevant Projects: List 2-3 projects you have worked on
Everything you need to write your call center representative resume
Now that you’ve seen an example of a job winning Call Center Representative resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Call Center Representative below.
Let’s start with your resume summary section.
1. Summary
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Call Center Representative resume example for more information!
Expert Tip
Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.
2. Formatting
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:
Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!
Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.
Join more than 1 million people who have already received our complimentary resume review.
In 48 hours, you will know how your resume compares. We’ll show you what’s working--and what you should fix.
3. Appropriate skills
Your resume should include all your skills that are relevant to your target job. Skills include both hard skills and soft skills. Hard skills are the technical know-how you need to complete a job, such as data analysis or HTML. You can include hard skills in your core competencies section. Soft skills are harder to quantify, so they require more information to explain your aptitude. Some top soft skill examples include communication, problem solving, and emotional intelligence. Use several examples of how you use your key soft skills throughout your work history, profile summary, and resume title.
4. Experience section
Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.
Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed. Most people will finish this section by listing daily duties in short bullet points. Don't be one of them! To make your resume stand out, you need to add your accomplishments and key skills to your resume's Work Experience section. Here are three tips from our experts:
Use the STAR method to describe a situation, task, action, and result. This is adapted from a behavioral interview technique, so interviewers will recognize the format. it's also a great chance for you to organize your key accomplishments.
Don't forget about LinkedIn! The majority of employers are going to look you up on LinkedIn, so it's smart to make sure your LInkedIn profile is up to date and include your URL in your resume's contact section.
Always include a cover letter. Not everyone will bother, so it helps you look like a serious job applicant. It's also your chance to introduce yourself: who you are, why you're applying for this job, and how you want to proceed.
Let’s wrap it up!
Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.
Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!
Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.
Didn’t get the specific answers you were looking for on this page? Hire a professional resume writer to get the advice you need to land your next job.
Related posts:
