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Customer Support Specialist Resume Example & Guide

By Zipjob Team

& more

  • Customer Support Specialist Resume Sample
  • Free Downloadable Template
  • Tips on how to write the perfect Customer Support Specialist resume

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A Customer Support Specialist specializes in customer service and assistance at a company. Below is a general job description:

Customer support specialists are responsible for diagnosing and troubleshooting customers’ problems while maintaining a professional and friendly attitude. They need to collect information from customers on their issues and follow up with them for additional information is needed. Customer support specialists also establish and build good customer relationships by providing high-quality customer service.

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You should never use a creative resume

 
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Customer Support Specialist Resume Example

 
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

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Customer Support Specialist Resume (Text Format)

Name

City, State or Country if international
Phone | Email
LinkedIn URL

Customer Support Specialist Professional

A highly talented, detail-oriented Customer Support Specialist with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality.  Strives in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations.  Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth.  Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.

Core Competencies

 

  • Customer Service
  • Project Management
  • Call Center
  • Office Management
  • Business Development
  • Relationship Building
  • Community Relations
  • Customer Loyalty
  • Documentation

 

Professional Experience

 

ZipJob, New York NY | Year to Year
Customer Support Specialist
  • Deliver high-quality customer service via email support platform ensuring top level service to continue corporate growth.
  • Update company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
  • Utilize problem solving skills to resolve customer issues and enhancing service levels.
  • Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences.
  • Develop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records.
  • Maintain a detailed delivery calendar to coordinate schedules and appointments.
  • Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude.
ZipJob, New York NY | Year to Year
Customer Service Representative
  • Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.
  • Updated company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
  • Provided inbound/outbound support for Über driver on-boarding which increased customer referrals by xx%.
  • Accurately processed pledges for National PBS and Radio Pledge drives, kept confidentiality when obtaining credit card/checking information.

Education

 
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
 

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)
  • Awards/Honors:  List any awards, honors or big achievements
  • Clubs/Activities: List clubs and activities in which you participated
  • Relevant Projects: List 2-3 projects you have worked on

Everything You Need To Write Your Customer Support Specialist Resume

 
Now that you’ve seen an example of a job winning Customer Support Specialist resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Customer Support Specialist below.
 

Let’s start with your resume summary section.

Summary for a Customer Support Specialist Resume

 
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Customer Support Specialist resume example for more information!

ZipTip:

A great mid to late career resume has between 10 and 15 years’ experience represented. This way, your resume will stay focused on your most compelling work experience.

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Formatting a Customer Support Specialist Resume

 
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

Customer Support Specialist Skills for a Resume

 

Your resume should include all your skills that are relevant to your target job. Skills include both hard skills and soft skills. Hard skills are the technical know-how you need to complete a job, such as data analysis or HTML. You can include hard skills in your core competencies section.

Soft skills are harder to quantify, so they require more information to explain your aptitude. Some top soft skill examples include communication, problem solving, and emotional intelligence. Use several examples of how you use your key soft skills throughout your work history, profile summary, and resume title.

Writing Your Customer Support Specialist Experience Section

 

Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.

Most people will finish this section by listing daily duties in short bullet points. Don’t be one of them!

To make your resume stand out, you need to add your accomplishments and key skills to your resume’s Work Experience section.

Here are three tips from our experts:

  1. Use the STAR method to describe a situation, task, action, and result. This is adapted from a behavioral interview technique, so interviewers will recognize the format. it’s also a great chance for you to organize your key accomplishments.
  2. Don’t forget about LinkedIn! The majority of employers are going to look you up on LinkedIn, so it’s smart to make sure your LInkedIn profile is up to date and include your URL in your resume’s contact section.
  3. Always include a cover letter. Not everyone will bother, so it helps you look like a serious job applicant. It’s also your chance to introduce yourself: who you are, why you’re applying for this job, and how you want to proceed.

And let’s wrap it all up!

 
We wish you the best of luck for your job hunt, and don’t forget to check out our Cover Letter Tips!

Didn’t get the specific answers you wanted from this page? Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. And if you really liked the sample, don’t forget to pin it on Pinterest!

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