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Front Desk Manager Sample

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Career advice featured in – Forbes, Glassdoor, Reader's Digest, MarketWatch, The CheatSheet
Career advice featured in Forbes, Glassdoor, MarketWatch, Reader's Digest, The CheatSheet

Front desk managers fulfill one of the most challenging roles in the hospitality industry, and are critical for the success of hotels, motels, and similar venues. In most cases, they are tasked with managing lobbies and reception areas, coordinating operations, and overseeing staff--as well as compiling reports on occupancy, financial matters, and other company details. If you are interested in a position that combines the highest levels of customer service with wide-ranging managerial responsibilities, then this could be the perfect job for you. And our professional writers can help create just the resume you need to get started in your career. As you start on your career journey, be sure to check out the resources, writing tips, and Front Desk Manager resume example we’ve included below.

Expert Tip

You should never use a creative resume


Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.


The truth is that most hiring managers prefer a traditional resume format.


Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Front Desk Manager resume (text format)

How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Name

Title

City, State or Country if international

Phone | Email

LinkedIn URL



FRONT DESK MANAGER PROFESSIONAL


Progressive leadership experiences have created a passion for surpassing financial and service objectives via a combination of world class delivery, lean operation methods, renewed marketing directive and incentive driven rewards for team achievement. Derive genuine pleasure from transforming high-potential staff into outstanding leaders demonstrating the creativity critical to financial and operating success. Results-orientated and award-winning professional with proven abilities in strategic planning, project management, process improvement, manufacturing. Superior work ethic with the ability to identify areas of strengths and weaknesses to devise solutions.



CORE COMPETENCIES

  • Project Restructuring

  • Manager/Motivator

  • Streamlining Operations

  • Risk Management

  • Facility Management

  • Program Development

  • Manufacturing Analysis

  • Budgeting

  • Policies/Procedure



PROFESSIONAL EXPERIENCE


Front Desk Manager

xxx | Greenbelt, MD | 2013 - Present

Responsibilities

  • Provide strategic management and oversight of a portfolio consisting of six full service hotels.

  • Responsible for all of our operational procedures including hiring, training and development of the General Manager and Director of Sales – strategically recruited and trained leaders resulting in an increase in revenues while increasing staff retention in  high turnover markets

  • Maximize probability by analyzing ways for improvement and handling complex  hotel business plans and annual budgets

  • Provide comprehensive review/analysis of financial reports and implement changes to increase performance

  • Develop lasting relationships and trusted as the primary contact ensuring each owners’ expectations are exceeded

  • Saved the company over $xxM  within 9 months by negotiating with vendors and developing procedures to increase productivity of all staff by over 40%

  • Ensured that operations ran smoothly and met all company policies

  • Protected the assets of the company to ensure continuous growth and flawless execution

  • Complete P&L responsibility for all operations, saving over $xxM annually

  • Ensured that suppliers exceeded the needs of the company, negotiated with new vendors to save 10% annually as well as increase the quality of work

  • Developed standards of performance (SOPs) to ensure key personnel are working toward established goals.


General Manager

xxx | Charlotte, NC | 2001 - 2013

Responsibilities

  • Served as the General Manager of the Hilton Charlotte University:  effectively provided exceptional leadership for a very high profile, busy 393 room full service hotel with 20,000 square feet of meeting space

  • Increased our  RevPar index growth by 10% annually each year due to my leadership and execution of improved operational, customer service and marketing initiatives

  • Ranked in the 10% for all Hilton Chains in the area of Guest Satisfaction

  • Awarded numerous Hilton awards such as Overall Performance of Excellence, Most Improved Hotel and Most Improved Guest Loyalty

  • Directly managed or oversaw numerous properties including the Hilton Garden Inn Philadelphia, Doubletree Augusta, Country Inn & Suites Charlotte & Microtel BWI as well as numerous other hotels

  • Served as the President of Charlotte Area Hotel Association


Regional Director of Operations

xxx | King of Prussia, PA | 1998 - 2001

Responsibilities

  • Successfully managed all aspects of 17 properties (encompassing 1650 rooms) inclusive of both limited and full service hotels

  • Developed and managed the  Directors of Sales and General Managers in all facets of sales and marketing, yield management & profit and loss statements resulting in extensive increases in revenues and customer service ratings

  • Developed innovative and strategic digital/online marketing campaigns to further ensure our growth in competitive markets

  • Handled franchise relationships and developed relationships with  key clients and ownership

  • Reviewed weekly and monthly reports for each property & conducted property inspections

  • Conducted all hiring and training of DOS and GM positions and achieved high retention rates

  • Chosen to managed other distressed properties including  Restaurants, Mobile Home Parks & Conference Centers for banked owned assets and turned around failing establishments into profitable locations



EDUCATION

 

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)

  • Awards/Honors: List any awards, honors or big achievements

  • Clubs/Activities: List clubs and activities in which you participated

  • Relevant Projects: List 2-3 projects you have worked on


Everything you need to write your front desk manager resume

 Now that you’ve seen an example of a job winning Front Desk Manager resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Front Desk Manager below.

Let’s start with your resume summary section.

1. Summary

 The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Front Desk Manager resume example for more information!

Expert Tip

Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.

2. Formatting

Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such as  or . When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

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3. Appropriate skills

  • Problem Assessment and Resolution

  • Project Restructuring

  • Motivational skills

  • Streamlining Operations

  • Risk Management

  • Facility Management

  • Program Development

  • Team-building Skills

  • Leadership

  • Strong Verbal and Written Communication skills

  • Willingness to Work Flexible Schedules

  • Budgeting Skills

  • Proficient in Creating and Implementing Policies and Procedures

  • Well-honed Organizational Skills

  • Proficiency with Computers and Software

4. Experience section

Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.

The bulk of your Front Desk Manager resume should be the Work Experience section. While this section should include your relevant job titles, employers, and the dates you were employed, it should also highlight your accomplishments and key skills. For example, let's dissect two bullet points from the example above: • Saved the company over $xxM within 9 months by negotiating with vendors and developing procedures to increase productivity of all staff by over 40% With this statement, the applicant showcases the ability to add real value to any employer’s operations and increase bottom line profits. The candidate used real numbers to demonstrate quantifiable benefits enjoyed by the previous employer. The statement also showed how the candidate could use real job skills to provide similar benefits to a prospective employer. • Developed and managed the Directors of Sales and General Managers in all facets of sales and marketing, yield management & profit and loss statements resulting in extensive increases in revenues and customer service ratings This statement highlights the applicant’s broad range of knowledge, reinforcing experience and qualifications. It also touches on key areas of concern for most hospitality venues, showcasing the job candidate’s experience in improving both profitability and customer satisfaction.

Let’s wrap it up!

Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.

Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!

Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.

Didn’t get the specific answers you were looking for on this page? to get the advice you need to land your next job. 

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