Insurance Customer Support Representative Sample

Insurance Customer Service Representatives play a vital role in the insurance industry. While most people think of insurance agents and claims processors whenever the topic of insurance comes to mind, the reality is that these customer service representatives are often the main point of contact for clients. Of course, to land one of these jobs, it’s essential to have a compelling Insurance Customer Service Representative resume.

That’s why we’ve created this Insurance Customer Service Representative resume guide to help you learn how to effectively convey your key skills, experiences, and achievements to potential employers. In addition to a helpful resume example, our guide contains a host of tips and tricks to assist you in the resume creation process. By the time you’re done reading it, you should have a firm understanding of the basic techniques you need to use to craft your own resume.

How to write a resume

Writing an effective resume can be a straightforward process if you understand the fundamentals. Those fundamentals include choosing the right format, using a simple and easy-to-follow structure, and highlighting your qualifications in a way that demonstrates your real value as a prospective hire. 

The following sections will cover each of these concepts in more detail.

Which format should you use?

There are three types of resume formats in use today. They include:

• The reverse-chronological format

• The functional format

• The combination format

Of the three, most employers prefer the reverse-chronological resume option. There are many reasons for that, of course, but the main reason is that it offers them an opportunity to quickly scan your resume’s entire career history while also allowing them to see your most recent jobs and achievements. For that reason, we recommend that you utilize this format. To do that, you simply list the jobs in your work experience section in reverse order. Start with your current or most recent position and work backward ten or fifteen years.

What’s the best structure?

Once you’ve chosen your format, it’s time to create your resume structure and outline. As we noted earlier, this structure should be easy to follow so that employers can quickly scan it and locate the information they want to see. The key here is to break your resume information up into distinct sections, each of which includes specific types of career information. 

The following structure is a common way to organize these details.

• Contact information: Make sure that your prospective employer can contact you by including these key details at the top of your resume: your full name, location, a working phone number, email address, and LinkedIn URL.

• Job headline: This line can help immediately capture the reader’s attention. It should include the job title you’re seeking and a few words that help to add zest to that title. For example, “Detail-Oriented Insurance Customer Service Representative with 10+ Years of Industry Experience.”

• Summary paragraph: This short section (three to five sentences) is your resume’s elevator pitch. Include a few key skills and notable achievements that show your value.

• Core competencies: Include 12-15 hard and soft skills in this section, in bullet point form. We’ll cover this in more detail later in the guide.

• Professional experience: Using the reverse-chronological resume format, list ten or fifteen years of relevant work experience. For each job, include your job title, the company name, and dates of employment. Then, add four or more bullet point examples (not more than seven, though) of your measurable achievements in each role.

• Education: List the name of your school, course of study, degree earned, and graduation date. You can also include information about certifications, continuing education, and other educational pursuits.

How do you add value to your narrative?

We should also add a few notes about value – and specifically, how to show it in your resume. The easiest way to do that is to include quantifiable, or measurable, achievements in your resume summary and work experience sections. Instead of just citing some duty or job responsibility, list real achievements, using real numbers, to highlight the value you provided to that employer. 

For example:

• Managed customer complaints for 2 years, with a 96% satisfaction rate.

• Supported a team of 6 senior insurance agents, managing accounts valued at more than $30 million.

• Provided detailed eligibility reports for more than 1,000 applicants, with 89% policy approval.

Insurance Customer Service Representative resume example

We promised you a resume example, and this is the point in the guide at which we deliver on that promise. Below, you will find an Insurance Customer Service Representative resume sample that illustrates the concepts presented in this guide. 

You can use it as a general reference, or you can utilize it as a template by simply inserting your own resume details into the various sections of the resume example.

Key hard & soft skills for an Insurance Customer Service Representative

Your skills play a prominent role in any successful resume presentation. Not only does your skill section offer one of the easiest ways to show employers that you have the right qualifications for the job, but it also provides a fantastic way to ensure that your resume can get past applicant tracking systems, otherwise known as ATS. 

Let’s look at each of these important considerations.

The job posting you reply to will always contain keywords related to the required skills and experiences that the employer expects candidates to possess. By reviewing the posting and noting those skill qualifications, you can quickly identify which of your skills are likely to have the biggest impact on that employer. You can then include all those abilities in your skill section.

As you do so, however, make sure that you use the exact terminology you find in the job posting. That will help ensure that any ATS screening process finds those important keywords in your resume, increasing the chances that your document ends up being reviewed by human eyes.

Below, we have compiled some common hard and soft skills that you may want to include in your resume. Try to create a balanced list of both types of abilities to demonstrate the full range of your qualifications.

Hard skills for your Insurance Customer Service Representative resume

Hard skills include technical and other job-related abilities that you will need to possess to do your job effectively. These skills are often learned via formal education or other training options and can usually be measured in ways that soft skills can’t. 

After you identify skills from the job posting, you can consider adding some of these hard skills to round out your skills section:

• Policy knowledge

• Claims processing

• Risk assessment

• CRM Software expertise

• Billing management

• Data analysis

Soft Skills for your Insurance Customer Service Representative resume

Unlike hard skills, soft skills cannot be quantified. Nor do most of them require any sort of formal training. Instead, they are traits and interpersonal skills that people tend to develop over time through use and practice. Like the hard skills we included above, these soft skills can be added to your resume to create a more comprehensive and complete core competencies section.

• Active listening

• Time management

• Excellent verbal and written communication

• Empathy

• Collaboration

• Conflict resolution

Summary & last words

While writing an effective resume may not be rocket science, it is still no easy task for those with little experience in creating these types of job search tools. However, anyone can create at least a basic resume if they understand the fundamentals and have a good example resume to use as a reference. 

By following our guide and learning how to convey your top skills, achievements, and experiences in a way that highlights your value, you should be able to craft the Insurance Customer Service Representative resume you need to land more interviews and job offers.

Introduction to ZipJob: Professional resume writers

Then again, you may not want to expend the time and effort needed to create such a resume. The reality is that many professionals opt instead to rely on resume experts with the experience and knowledge needed to create truly compelling resume documents. For those professionals, partnering with the expert resume writers at ZipJob is the best way to ensure that their resume speaks directly to every employer’s needs, helping them to stand out as the best candidate for the job.

Why you should make use of our resume writing services to land your next job as an Insurance Customer Service Representative

There are a host of reasons why you should consider employing ZipJob’s resume services for your resume needs. Our diverse team of professional resume writers has the industry experience needed to help you create a truly customized resume that is sure to capture the right type of attention from employers. Moreover, your assigned writer will work with you every step of the way to craft a personalized document that effectively highlights your value as a prospective employee.

Resume writing service for Insurance Customer Service Representative: Let us write your resume

When you rely on professional resume writing services, you’re making an investment in your job search that can pay huge dividends for your career for years to come. In a competitive jobs market, it’s essential to have a partner who understands your needs and is committed to your success. Contact us today to learn more about how our team of resume writers can help to supercharge your job search and expedite your career success.