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Receptionist Sample

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Career advice featured in – Forbes, Glassdoor, Reader's Digest, MarketWatch, The CheatSheet
Career advice featured in Forbes, Glassdoor, MarketWatch, Reader's Digest, The CheatSheet

A Receptionist resume should convey your skills in administration, clerical duties, and customer service. Receptionists keep offices and organizations running, managing all daily functions related to billing, documentation, filing, and meeting facilitation. Your resume should list all measurable accomplishments so your document stands out among competitors.

Expert Tip

You should never use a creative resume


Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.


The truth is that most hiring managers prefer a traditional resume format.


Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Receptionist resume (text format)

How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Name

Title

City, State or Country if international

Phone | Email

LinkedIn URL



RECEPTIONIST PROFESSIONAL


A personable, detail-oriented Receptionist highly regarded for providing exceptional office support while greeting patients in person and via phone. Known for making a difference corporate-wide, excelling in fast-paced environments, maximizing the customer experience while continuously multitasking to support Executives and sales departments. Self-starter with excellent oral and written communication skills. Respected team player with the ability to work with people at all levels of a corporation.  Exceptional tenure showcasing multiple promotions into vital leadership roles for industry leaders including xxx, xxx, and xxx.



CORE COMPETENCIES

  • Client/ Customer Service

  • Customer Relationship Management

  • Accounts Payable/ Receivable

  • Meeting Coordination

  • Bilingual

  • Document Preparation

  • Filing

  • Organization

  • Scheduling

  • Reception

  • Research

  • Data Entry

  • Communication



PROFESSIONAL EXPERIENCE


Receptionist

Company | Location | Year to Year

Responsibilities

  • Answered 100+ calls daily, scheduled appointments, and transferred calls.

  • De-escalated any concerns, improving our customer service rating.

  • Scheduled meetings and supported numerous departments.

  • Increase office efficiency 80% by developing an electronic system, allowing immediate access to documents.

  • Chosen to process payroll, multimillion-dollar invoices and confidential files for high-profile, corporate accounts.

  • Played a key role in increasing revenues 20% by creating proposals for executives to secure new business

  • Instrumental in increasing clients and supporting sales and marketing by actively networking, preparing detailed databases of leads, researching competitors, and cold calling target clients/customers.

  • Consistently praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.


Receptionist/Trainer

Company | Location | Year to Year

Responsibilities

  • Increased customer service scores 30% by immediately providing a friendly, professional greeting to clients and proactively following up to make sure their needs were exceeded.

  • Collaborated with Human Resources to deliver training that increased retention to 98%.

  • Created a streamlined onboarding process impacting 30+ new-hires monthly.

  • Developed a system that achieved a 100% client follow-up rate by sending out daily and weekly emails to staff ensuring messages were handled promptly.

  • Implemented procedures for scheduling conferences, meetings, and travel for 300+ employees in 18 departments.


Customer Service Representative

Company | Location | Year to Year

Responsibilities

  • Handled complex problems and worked with customers to improve client retention by 30%.

  • Listened to the client/customer and provided solutions to resolve billing and technical issues achieving a 100% non-escalation ratio with 93% of issues being completed on the first call.

  • Increased revenues by 40% by upselling services and extending

  • Exceeded quality metrics, recognized by management for achieving a record-level 99% positive client satisfaction rates with 85% of clients taking optional

  • Ensured the office was always working at top productivity – managed all mailing and shipping needs, office supplies, filing, and scanning while guaranteeing top-level customer service at all times.



EDUCATION

 

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)

  • Awards/Honors: List any awards, honors or big achievements

  • Clubs/Activities: List clubs and activities in which you participated

  • Relevant Projects: List 2-3 projects you have worked on


Everything you need to write your receptionist resume

 Now that you’ve seen an example of a job winning Receptionist resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Receptionist below.

Let’s start with your resume summary section.

1. Summary

 The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Receptionist resume example for more information!

Expert Tip

Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.

2. Formatting

Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such as  or . When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

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3. Appropriate skills

  • Client/ Customer Service

  • Customer Relationship Management

  • Accounts Payable/ Receivable

  • Meeting Coordination

  • Bilingual

  • Document Preparation

  • Filing

  • Organization

  • Scheduling

  • Reception

  • Research

  • Data Entry

  • Communication

  • Efficiency

  • Time Management

  • Office Management

  • Problem Resolution

  • Revenue Growth

  • Scanning

  • Quality Assurance

4. Experience section

Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.

Most of your resume will be the Work Experience section, so it's important to write about your professional history in an impactful way. To demonstrate how to write an effective Work Experience section for your resume, let's dissect some bullet points from the example above. • Answered 100+ calls daily, scheduled appointments, and transferred calls. This bullet shows you can handle many calls daily while also directing phone lines. • Increased customer service scores 30% by immediately providing a friendly, professional greeting to clients and proactively following up to make sure their needs were exceeded. This is a great bullet because it shows you much you increased customer service scores and how you did it. • Increased revenues by 40% by upselling services and extending This bullet stands out because it shows you increased revenues by 40% and how you achieved it.

Let’s wrap it up!

Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.

Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!

Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.

Didn’t get the specific answers you were looking for on this page? to get the advice you need to land your next job. 

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