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Receptionist Resume Example & Template for 2021

By Zipjob Team

& more

  • Receptionist Resume Sample
  • Free Downloadable Template
  • Tips on how to write the perfect Receptionist resume

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A Receptionist resume should convey your skills in administration, clerical duties, and customer service. Receptionists keep offices and organizations running, managing all daily functions related to billing, documentation, filing, and meeting facilitation. Your resume should list all measurable accomplishments so your document stands out among competitors.

You should never use a creative resume

 
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Receptionist Resume Example

 
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Want to land 2-3x more interviews… guaranteed?

Receptionist Resume (Text Format)

Name

City, State or Country if international
Phone | Email
LinkedIn URL

Receptionist Professional

A personable, detail-oriented Receptionist highly regarded for providing exceptional office support while greeting patients in person and via phone. Known for making a difference corporate-wide, excelling in fast-paced environments, maximizing the customer experience while continuously multitasking to support Executives and sales departments. Self-starter with excellent oral and written communication skills. Respected team player with the ability to work with people at all levels of a corporation.  Exceptional tenure showcasing multiple promotions into vital leadership roles for industry leaders including xxx, xxx, and xxx.

Core Competencies

 

  • Client/ Customer Service
  • Customer Relationship Management
  • Accounts Payable/ Receivable
  • Meeting Coordination
  • Bilingual
  • Document Preparation
  • Filing
  • Organization
  • Scheduling
  • Reception
  • Research
  • Data Entry
  • Communication

Professional Experience

 

Company | Location | Year to Year
Receptionist
  • Answered 100+ calls daily, scheduled appointments, and transferred calls.
  • De-escalated any concerns, improving our customer service rating.
  • Scheduled meetings and supported numerous departments.
  • Increase office efficiency 80% by developing an electronic system, allowing immediate access to documents.
  • Chosen to process payroll, multimillion-dollar invoices and confidential files for high-profile, corporate accounts.
  • Played a key role in increasing revenues 20% by creating proposals for executives to secure new business
  • Instrumental in increasing clients and supporting sales and marketing by actively networking, preparing detailed databases of leads, researching competitors, and cold calling target clients/customers.
  • Consistently praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Company | Location | Year to Year
Receptionist/Trainer
  • Increased customer service scores 30% by immediately providing a friendly, professional greeting to clients and proactively following up to make sure their needs were exceeded.
  • Collaborated with Human Resources to deliver training that increased retention to 98%.
  • Created a streamlined onboarding process impacting 30+ new-hires monthly.
  • Developed a system that achieved a 100% client follow-up rate by sending out daily and weekly emails to staff ensuring messages were handled promptly.
  • Implemented procedures for scheduling conferences, meetings, and travel for 300+ employees in 18 departments.
Company | Location | Year to Year
Customer Service Representative
  • Handled complex problems and worked with customers to improve client retention by 30%.
  • Listened to the client/customer and provided solutions to resolve billing and technical issues achieving a 100% non-escalation ratio with 93% of issues being completed on the first call.
  • Increased revenues by 40% by upselling services and extending
  • Exceeded quality metrics, recognized by management for achieving a record-level 99% positive client satisfaction rates with 85% of clients taking optional
  • Ensured the office was always working at top productivity – managed all mailing and shipping needs, office supplies, filing, and scanning while guaranteeing top-level customer service at all times.

Education

 
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
 

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)
  • Awards/Honors:  List any awards, honors or big achievements
  • Clubs/Activities: List clubs and activities in which you participated
  • Relevant Projects: List 2-3 projects you have worked on

Everything You Need To Write Your Receptionist Resume

 
Now that you’ve seen an example of a job winning Receptionist resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Receptionist below.
 

Let’s start with your resume summary section.

Summary for a Receptionist Resume

 
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Receptionist resume example for more information!

ZipTip:

Make your soft skills stand out by describing them in the context of your work history. If possible, use tangible results or favorable outcomes to show how you effectively worked with people in the past.

ziptip icon

Formatting a Receptionist Resume

 
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

Receptionist Skills for a Resume

 

  • Client/ Customer Service
  • Customer Relationship Management
  • Accounts Payable/ Receivable
  • Meeting Coordination
  • Bilingual
  • Document Preparation
  • Filing
  • Organization
  • Scheduling
  • Reception
  • Research
  • Data Entry
  • Communication
  • Efficiency
  • Time Management
  • Office Management
  • Problem Resolution
  • Revenue Growth
  • Scanning
  • Quality Assurance

Writing Your Receptionist Experience Section

 

Most of your resume will be the Work Experience section, so it’s important to write about your professional history in an impactful way.

To demonstrate how to write an effective Work Experience section for your resume, let’s dissect some bullet points from the example above.

• Answered 100+ calls daily, scheduled appointments, and transferred calls.

This bullet shows you can handle many calls daily while also directing phone lines.

• Increased customer service scores 30% by immediately providing a friendly, professional greeting to clients and proactively following up to make sure their needs were exceeded.

This is a great bullet because it shows you much you increased customer service scores and how you did it.

• Increased revenues by 40% by upselling services and extending

This bullet stands out because it shows you increased revenues by 40% and how you achieved it.

And let’s wrap it all up!

 
We wish you the best of luck for your job hunt, and don’t forget to check out our Cover Letter Tips!

Didn’t get the specific answers you wanted from this page? Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. And if you really liked the sample, don’t forget to pin it on Pinterest!

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