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Shift Manager Resume Example & Guide

By Zipjob Team

& more

  • Shift Manager Resume Sample
  • Free Downloadable Template
  • Tips on how to write the perfect Shift Manager resume

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A Shift Manager oversees a particular shift and ensures all employees complete assigned duties. Below is a general job description of a Hotel Shift Manager:

Hotel front desk shift managers oversee the workers and functioning of their hotel’s front desk. They welcome guests, help them check in, and provide any necessary information, as well as assign accommodations to guests. Shift managers also perform billing services, open and close accounts, coordinate events, and make sure that necessary rooms and facilities are available for these events. Often, the hotel front desk shift manager takes reservations over the phone and in person.


You should never use a creative resume

Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Shift Manager Resume Example

How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Want to land 2-3x more interviews… guaranteed?

Shift Manager Resume (Text Format)


City, State or Country if international
Phone | Email
LinkedIn URL

Shift Manager Professional

Results-producing Shift Manager showcasing 12+ years in the retail sector, demonstrating year-over-year improvements in sales and marketing efforts, customer service ratings and team productivity.  Strong and decisive operations and customer service leader with excellent analytical, organizational, team building and planning skills.  Maintain uncompromising focus on high quality standards and bottom-line profit improvement.  Effective technical and communication abilities.  Excel at turning under-producing individuals into teams that work efficiently and exceed all expectations.  Customer service orientated and excellent at performing crisis management and ensuring customer loyalty and increasing bottom line revenues.

Core Competencies


  • Sales/Marketing
  • Customer Service
  • Project Management
  • Customer Management
  • Staff Supervision
  • Crisis Management
  • Inventory Control
  • Customer Service
  • Training/Development

Professional Experience


ZipJob, New York NY | Year to Year
Shift Manager

Responsible for early 1st shift management of a $40,000 a week store

  • Looked after the operational, and managerial duties, and functions
  • Supervised the work of other staff members, and organized the stocks, and other important equipment
  • Assisted the expert team members, and managers to recruit new employees for enhancing the local fast food business
  • Looked after the company policies, and procedures, and ensured high standards of customer service
  • Supervised the cooking zone, maintained the hygiene of the restaurant for health and safety regulations
  • Oversaw store preparation and launch, from construction to the opening of the newest 94,000 sq. ft. facility; successfully opened the store with record sales on first day.
  • Opened a newer store from the closing of another location smoothly; exceeded manager controllable by over 12% in 2003 – 2004.
  • Delivered a profitable return, achieving a store income of 2.74% with a sales increase over last year of 30% in a big box facility.
ZipJob, New York NY | Year to Year
Shift Manager
  • Achieved sale budget by over 17% for the store while leveraging expenses by over 20% to budget.
  • Ranked 105% in credit applications YTD, achieving a 96.6% on overall competencies and decreasing turnover to 48% in 2004.
  • Contributed to the development of almost a dozen Store leaders at the same time supervising over 120 employees.
  • Enhanced total customer satisfaction by serving as an advocate and reducing the negative impact of external factors.
  • Applied sound, fact-based criteria in the determination of the root source of problems and in deciding which solutions would be best implemented.
  • Supervised over 23 department managers and 250 employees within a 40 million dollar volume store.
  • Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer
  • Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients


Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)
  • Awards/Honors:  List any awards, honors or big achievements
  • Clubs/Activities: List clubs and activities in which you participated
  • Relevant Projects: List 2-3 projects you have worked on

Everything You Need To Write Your Shift Manager Resume

Now that you’ve seen an example of a job winning Shift Manager resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Shift Manager below.

Let’s start with your resume summary section.

Summary for a Shift Manager Resume

The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Shift Manager resume example for more information!


Including Volunteer Experience on your resume is a great way to showcase your experience outside of your professional work history. It’s especially useful for recent graduates, people with resume gaps, and career changers.

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Formatting a Shift Manager Resume

Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

Shift Manager Skills for a Resume


Your resume should include all your skills that are relevant to your target job. Skills include both hard skills and soft skills. Hard skills are the technical know-how you need to complete a job, such as data analysis or HTML. You can include hard skills in your core competencies section.

Soft skills are harder to quantify, so they require more information to explain your aptitude. Some top soft skill examples include communication, problem solving, and emotional intelligence. Use several examples of how you use your key soft skills throughout your work history, profile summary, and resume title.

Writing Your Shift Manager Experience Section


Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.

Most people will finish this section by listing daily duties in short bullet points. Don’t be one of them!

To make your resume stand out, you need to add your accomplishments and key skills to your resume’s Work Experience section.

Here are three tips from our experts:

  1. Use the STAR method to describe a situation, task, action, and result. This is adapted from a behavioral interview technique, so interviewers will recognize the format. it’s also a great chance for you to organize your key accomplishments.
  2. Don’t forget about LinkedIn! The majority of employers are going to look you up on LinkedIn, so it’s smart to make sure your LInkedIn profile is up to date and include your URL in your resume’s contact section.
  3. Always include a cover letter. Not everyone will bother, so it helps you look like a serious job applicant. It’s also your chance to introduce yourself: who you are, why you’re applying for this job, and how you want to proceed.

And let’s wrap it all up!

We wish you the best of luck for your job hunt, and don’t forget to check out our Cover Letter Tips!

Didn’t get the specific answers you wanted from this page? Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. And if you really liked the sample, don’t forget to pin it on Pinterest!

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