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Fill out this form to get a response from our support team.
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Frequently asked questions
Can I have a phone call with my writer?
A phone call is available as an additional purchase on all orders. Keep in mind that you will always be able to communicate with your writer through messaging, so a phone call is not always necessary.
What does an ATS-friendly resume look like?
We have several resume examples available on our website, but they all have these elements in common:
1. Clear, clean formatting
2. Keyword optimization for the career target and job title
3. Relevant experience that speaks to how exactly the candidate will add value once hired
How long will my resume take?
It depends. The turnaround time is listed on each of the packages on our services page. If we're extremely busy, it may take a few more days to get your final resume.
How do I redeem my 60 Day Interview Guarantee?
We're sorry to hear your resume hasn't gotten you the results you wanted yet! Please email our support team directly at with "60 Day Interview Guarantee" in the subject line. We'll get you set up with a senior resume writer for your free resume rewrite as soon as possible.
Do you have a question we didn’t answer?
Please contact our support team at or by phone at (888) 944-9929. We’re available between 9 a.m and 6 p.m. Eastern Time and will get back to you as soon as possible!