FAQ

What is Zipjob?

Zipjob is the largest platform connecting job applicants to hundreds of resume writers spanning across all industries. We use the latest trends in resume writing to help stay ahead of the competition. What really sets us apart is the quality of our writers and our easy to use website.

All our writers must have over two years of experience professionally writing resumes. Our website has a built in messaging system which allows you to easily communicate with your writer. You can also upload and download your resume via the website. We pride ourselves on maintaining the highest level of customer service.


How does it work?

After purchasing a resume package, we ask you to upload your current resume and some additional information or to start your resume from scratch. We then match you to a professional writer, if its industry specific we will match to a writer in your industry. You will then have a dashboard where you can easily message your writer, upload information and download your resume when it's complete. All resumes are screened with the Applicant Tracking System(ATS) before they are completed to ensure your resume gets passed the scan


What is a resume scanner or ATS?

ATS is an acronym for Applciant Tracking System, a software most companies use to screen candidates. The way it works is when you apply, your resume is sent to a software which scans your resume to see if you meet the basic requirements for a job. If the system can't read your resume or if you're not using your keywords properly your resume is deleted from the system. The system deletes over 75% of resume due to these errors. Wrong formatting, fonts, colors and many other reasons could be the reason why the software cannot read your resume. Using the correct keywords in your resume is another important factor that can help get you past the ATS.


How is my privacy protected?

We delete all resumes after we review it and will never share your information with anyone. We take privacy very seriously at Zipjob. Resumes are deleted from the system permanently the same day they are reviewed.

How well are your writers qualified?

All of our writer must have expirience writing resumes and go through our strict quality assurance examination process. Our writers are also trained with the latest best practices on resume writing and ATS optimization techniques. We do not allow any writers from outside of North America and we never outsource work.

What is the 60 day employment guarantee?

At Zipjob we are very confident in our writer's abilities to craft you a job winning resume. To show how confident we are, if you are not hired in 60 days after we complete your resume we will rewrite your resume. It’s as simple as that. 

How long will my resume take?

On the package page there are dates for each of the packages. If we are really busy, it may take another few days to get your resume. (Sorry!)

Do you use resume templates?


We do not use resume templates. Our writers are instructed to use a few different formats however. This is due to the fact that if your formatting is too out of line, the ATS might not be able to read it.

How can I message my writer?

Once you purchase a package you will be matched with a writer. From there you will have a dashboard where you can easily message your writer.