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(888) 944-9929(M - F 9am - 6pm EST)

FAQ

What is Zipjob?



Zipjob is the largest platform connecting job applicants with experienced, professional resume writers. Our writers are proficient across all industries, and rely on the latest trends in resume writing to help you stay ahead of the competition. What really sets us apart is the quality of our writers and our easy to use website. We also pride ourselves on maintaining the highest level of customer service.



How does it work? What happens after I place an order?



After purchasing a resume package, you will be asked to fill out a simple questionnaire related to your career as well as positions you're targeting. We then ask you to upload your current resume or give us the necessary information to write one from scratch.

We then match you to a professional writer, if your needs are industry-specific, we will match your resume task to a writer in your industry. You will then have a dashboard where you can easily message your writer, upload information and download your resume when it's complete. All resumes are screened with the Applicant Tracking System(ATS) before they are completed to ensure your resume gets past the scan.



What is a resume scanner or ATS?



ATS is an acronym for Applicant Tracking System, a software most companies use to screen candidates. Here’s how it works: when you apply for a position, your resume is scanned by software to see if you meet the basic requirements for the job. If the system can't read your resume or if you're not using your keywords properly, your resume is deleted from the system. The system deletes over 75% of resume due to these errors. Wrong formatting, fonts, colors and many other reasons could be the reason why the software cannot read your resume. Using the correct keywords in your resume is another important factor that can help get you past the ATS.



How is my privacy protected?



We never share your resume or information with ANYONE. We take privacy very seriously at Zipjob! Your email, resume and other information is securely protected and never shared or sold.



How well are your writers qualified?



Our writers are required to have experience with resume-writing, and must all pass our strict quality assurance examination process. Our writers are also trained with the latest best practices for resume writing and ATS-optimization techniques. We do not hire writers from outside of North America or outsource resume work.



How can I communicate with my writer?



Once you purchase a package you will be matched with a writer within 24 hours. From there, you will have a dashboard where you can easily message your writer.



Can I have a phone call with my writer?



Yes, if you want a writer who is available for an initial phone call, please reach out to us at team@zipjob.com after placing your order. We have both in-house and freelance writers on our team. Some freelance writers work full-time jobs so a phone call may not be feasible for them. The messaging system on our website allows easy communication with your writer anytime.



What is the 60-day employment guarantee?



At Zipjob, we are very confident in our writers’ ability to craft the job-winning resume you need. To show how confident we are, if you are not hired in 60 days after we complete your resume we will rewrite your resume. This not only consists of a simple rewrite, but a comprehensive assessment of your job search to identify why you’re not getting interviews. We then make any appropriate changes or suggestions to improve the results. This happens rarely and most often occurs when customers ask us to target a certain position or industry and then end up applying for jobs outside of those parameters.



Why not a money-back guarantee?



Although we're confident in our ability to craft an effective resume, some things are out of our control. The market, job search strategy and industry may all impact the time it takes to find a job. Resume writing services that offer a money back guarantee never keep their promise - It's just something they say to get you to use their services.



What's included in the LinkedIn?



The writer will create a keyword-optimized and effective bio for you. This is the most important part of a LinkedIn profile. If you have some great achievements from your previous positions, you can briefly mention them in the professional experience section. Your writer will help you with that as well if needed.



How long will my resume take?



The turnaround time is listed on each of the packages on our services page. If we're extremely busy, it may take a few more days to get your resume. (Sorry!)



Do you use resume templates?


We do not use resume templates. Our writers are instructed to use a few different formats however. This requirement is designed to ensure that the ATS can read your resume. We utilize the formats that hiring managers and ATS software systems prefer. 

 

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