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Customer Success Manager Resume Example & Template for 2020

By Zipjob Team

& more

  • Customer Success Manager Resume Sample
  • Free Downloadable Template
  • Tips on how to write the perfect Customer Success Manager resume

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A Customer Success Manager ensures customer experiences are successful to retain loyalty to the company. As opposed to a customer service rep, Customer Success professionals take an active role in leveraging customer experiences to reach better business outcomes. They spend more time watching trends and focusing on retention, as opposed to solving client problems as they arise.

Your resume should convey your skills, relationship building, business growth, and customer journeys while showcasing qualities in charisma, energy, and optimism. Accomplishments and achievements should be showcased in bullet form for maximum results.

You should never use a creative resume

 
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Customer Success Manager Resume Example

 
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

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Customer Success Manager Resume (Text Format)

Name

City, State or Country if international
Phone | Email
LinkedIn URL

Customer Success Manager Professional

Talented Customer Success Manager highly regarded for improving team performance on customer service metrics and SLA delivery. Able to motivate teams and coach underperforming individuals into management potential. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.

Core Competencies

 

  • Customer Service
  • De-escalations
  • Performance Management
  • Technical Expertise
  • Crisis Resolution
  • Sales
  • Team Leader
  • Team Collaboration
  • Training
  • User Training
  • Coaching
  • Leadership
  • Relationship Building

Professional Experience

 

Company | Location | Year to Year
Customer Success Manager
  • Managed 4 Customer Service Account Managers and 20+ Customer Service Reps.
  • Handled daily customer service calls and all escalated issues.
  • Assigned and Monitored weekly/monthly income quotas.
  • Developed training materials and implemented training schedules.
  • Analyzed and reported departmental income, business trends and employee statistics on a weekly basis.
  • Screened and hired all new employees for the department.
  • Worked closely with other departments within the company to ensure proper handling of customer service issues
Company | Location | Year to Year
Customer Service Manager

Lead team of 32 customer service and solutions representatives

  • Achieved “Best in Quest” recognition for all corporate metrics including First Call Resolution, Average Speed of Answer, Call Quality, Capture Rate and Service Factor
  • Established individual productivity and quality metrics to compliment corporate-specific metrics
  • Created and implemented competitive customer service program (Fantasy Customer Service) which resulted in improved employee engagement and customer satisfaction scores
  • Successfully integrated dispatch into customer service from logistics
  • Successfully collaborated with the sales department for client on-boarding and training in-services for clients, resulting in more effective and efficient on-boarding and improved client satisfaction and loyalty
Company | Location | Year to Year
Customer Service Manager

Develop an integrated Customer Service team that includes all aspects of the customer experience from initial application to customer billing.

  • Responsible for the development of Customer Service Programs with a focus on Revenue Protection and System Losses.
  • Developed a Collections Program where our team consistently collected 99% of all receivables
  • Develop a Customer Service Training Program to address current customer service deficiencies.

Education

 
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
 

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)
  • Awards/Honors:  List any awards, honors or big achievements
  • Clubs/Activities: List clubs and activities in which you participated
  • Relevant Projects: List 2-3 projects you have worked on

Everything You Need To Write Your Customer Success Manager Resume

 
Now that you’ve seen an example of a job winning Customer Success Manager resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Customer Success Manager below.
 

Let’s start with your resume summary section.

Summary for a Customer Success Manager Resume

 
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Customer Success Manager resume example for more information!

ZipTip:

Effective management resumes use soft skills to showcase leadership skills. Your resume should include specific examples of motivating, empowering, or training people to accomplish a result.

ziptip icon

Formatting a Customer Success Manager Resume

 
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resume will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

Customer Success Manager Skills for a Resume

 

  • Customer Service
  • De-escalations
  • Performance Management
  • Technical Expertise
  • Crisis Resolution
  • Sales
  • Team Leader
  • Team Collaboration
  • Training
  • User Training
  • Coaching
  • Leadership
  • Relationship Building
  • Customer Success
  • Customer Experience
  • Customer Journeys
  • Customer Retention
  • Communication
  • Interpersonal Relations
  • Technical Support
  • Relationship Building
  • Project Management
  • Data Analysis
  • Saas (Software as a Service)
  • Salesforce

Writing Your Customer Success Manager Experience Section

 

To demonstrate how to write an effective Work Experience section for your resume, let’s dissect some bullet points from the example above.

• Managed 4 Customer Service Account Managers and 20+ Customer Service Reps.

This is a strong bullet because it shows you can manage teams and leaders.

• Handled daily customer service calls and all escalated issues.

This bullet shows you can resolve issues, answer questions, and deliver exceptional customer service daily.

• Achieved “Best in Quest” recognition for all corporate metrics including First Call Resolution, Average Speed of Answer, Call Quality, Capture Rate and Service Factor

This is a great bullet! It shows you were recognized with an award and why. If you have several awards, you could put this in an Awards and Achievements section, but one or two high-impact awards fit also wonderfully in a Work Experience section.

And let’s wrap it all up!

 
We wish you the best of luck for your job hunt, and don’t forget to check out our Cover Letter Tips!

Didn’t get the specific answers you wanted from this page? Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. And if you really liked the sample, don’t forget to pin it on Pinterest!

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