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Virtual Assistant Sample

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Virtual Assistant

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Career advice featured in – Forbes, Glassdoor, Reader's Digest, MarketWatch, The CheatSheet
Career advice featured in Forbes, Glassdoor, MarketWatch, Reader's Digest, The CheatSheet

For dedicated administrative professionals, ongoing changes in the workforce continue to provide new and sometimes unexpected opportunities for career growth. Decades ago, the idea of becoming a Virtual Assistant was something that seemed more like science fiction than reality. Today, many companies rely on these remote workers to provide administrative services ranging from phone call management and scheduling to record-keeping, research, and contact management.

Of course, to land one of these positions, you need a Virtual Assistant resume that speaks directly to employers’ needs, highlights your qualifications, and conveys your potential value to the employer. In this Virtual Assistant resume guide, we’ll provide you with the tips and insights you need to know to create a powerful resume that makes the right first impression on employers. We’ll also provide a great sample resume that you can use for inspiration and guidance.

How to write a resume

Decades ago, a typical resume read like a grocery list: dry, dull, and without personality. Times have changed, though, and today’s employers are looking for more than just a flat recitation of your skills and work experience. To truly stand out from the crowd, your Virtual Assistant resume needs to sell not just your qualifications, but your personality and potential value as an employee too. To do that, you need to deliver a compelling narrative in a concise and easy-to-read manner. Moreover, that message needs to be delivered using the right format, structure, and job-tailored focus.

Choosing the format

There are three formats to choose from: the functional, reverse chronological, or hybrid format – which combines the best features of the first two options. Since most employers are familiar with the reverse chronological format, that’s the one that you should almost always choose for your resume. Its simple approach to showcasing your work experience in reverse order enables employers to quickly understand your workplace history and career progression. To use this option, simply list your most recent job first and then add your other positions in reverse chronological order.

A simple structure

The structure of your Virtual Assistant resume is simple too. You just need to separate different types of information into distinct sections that make it easier for employers to quickly scan your resume and find the details that they want to read. If your resume is complex, with details disorganized and hard to find, there’s a good chance that hiring managers will simply toss it into the rejection pile. To properly organize your resume, consider using the following basic structure:

  • Contact information: Make sure that this section is at the beginning of your resume, and that it includes the key details employers need to see if they want to contact you for an interview. That includes your name, location, cell phone number, email address, and LinkedIn URL.

  • Job headline: This goes right below your contact information and should include the job title of the position you’re seeking, as well as some text that highlights your unique value. For example: “Organized Virtual Assistant with 7 Years of Experience Managing Remote Clients and Processes.”

  • Summary paragraph: This section should be a brief elevator pitch statement of no more than three to five sentences that highlight key capabilities and notable achievements that showcase your value as an assistant.

  • Skills: Include both hard and soft skills in this section, in bullet point form. Format the section into two to three columns to optimize your use of space.

  • Professional experience: Use the reverse chronological format in this section to list 10-15 years of job experience. For each position, include the company name, job title, dates of employment, and several bullet point examples of your achievements. Use real numbers to quantify the benefits those accomplishments provided to your employers.

  • Education: List your collegiate achievements or other educational accomplishments. For each school, include the school’s name, attendance dates, degree earned, and relevant coursework.

Tailoring to each position

You should also be aware that you’ll need to tailor your resume to each job that you apply for during your job search. Make sure that the skills section includes keywords and phrases that align perfectly with the job qualifications listed in the job posting. Adjust your work experience to ensure that your achievements reflect the skills you’ll need to use in your desired position. Finally, take the time to insert keywords from the job posting into your resume so that it can get past any applicant tracking system (ATS) the employer may be using.

Virtual Assistant resume example

While tips and recommendations can be extremely helpful, sometimes there’s nothing quite like a visual presentation to really drive a point home. With that in mind, we’ve provided a Virtual Assistant resume example below that should help you to better understand what a well-constructed resume looks like. You can use this sample resume as inspiration or just rely on it as a template that you can customize with your own skills, work experience, and notable achievements.

Name

Title

City, State or Country if international

Phone | Email

LinkedIn URL



VIRTUAL ASSISTANT PROFESSIONAL


A highly talented, detail oriented Virtual Assistant and customer service advocate with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality.  Strive in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations.  Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth.  Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.



CORE COMPETENCIES

  • Customer Service

  • Multiple Project Management

  • Call Center

  • Office Management

  • Business Development

  • Relationship Building

  • Community Relations

  • Customer Loyalty

  • Document Preparation



PROFESSIONAL EXPERIENCE


Virtual Assistant

Company | Location | Year to Year

Responsibilities

  • Deliver high-quality customer service via email support platform ensuring top level service to continue corporate growth.

  • Update company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.

  • Utilize problem solving skills to resolve customer issues and enhancing service levels.

  • Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences.

  • Develop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records.

  • Maintain a detailed delivery calendar to coordinate schedules and appointments.

  • Consistently praised for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.


Customer Service Representative

Company | Location | Year to Year

Responsibilities

  • Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.

  • Updated company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.

  • Provided inbound/outbound support for Über driver on-boarding which increased customer referrals by xx%.

  • Accurately processed pledges for National PBS and Radio Pledge drives, kept confidentiality when obtaining credit card/checking information.

  • Handled complex problems and worked with customers to ensure all discrepancies are resolved quickly.

  • Provided exceptional customer service while assisting key clients.

  • Maintained detailed records of billing through reconciliation processes.


Customer Service Representative

Company | Location | Year to Year

Responsibilities

  • Updated company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.

  • Ran credit checks, disclosed credit results and obtained credit card/checking account information which increased the efficiency of data retrieval times.

  • Successfully established orders and scheduling for new prospects, with increased efficiency in a busy fast-paced environment.

  • Listened to the customer and analyzed the problem to offer a prompt resolution to ensure loyalty and business

  • Worked within a strong team to exceed all customer service expectations, proven by an increase in over 30% of customer service ratings

  • Solved a range of customer queries by providing timely and effective outcomes, resulting in first call resolution of issues.



EDUCATION

 

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)

  • Awards/Honors: List any awards, honors or big achievements

  • Clubs/Activities: List clubs and activities in which you participated

  • Relevant Projects: List 2-3 projects you have worked on


Key hard & soft skills for a Virtual Assistant

Working remotely comes with a variety of unique challenges, due to the need to use technology to overcome proximity concerns. Employers who may want to hire you as a Virtual Assistant will want to see that you have the right mix of hard and soft skills to serve as a remote assistant. Your Virtual Assistant resume will need to include that mix of skills if you want to ensure that you meet all the necessary requirements for the job.

Below, we’ve provided several examples of some of the most common in-demand hard and soft skills that you may want to consider including in your resume. As you compile your list of resume skills, however, you should always take time to review the job posting to identify core skills that the company views as necessary qualifications. You should then use the exact terminology the employer included in that posting so that your listed qualifications are in alignment with the company’s stated needs.

Hard skills for a Virtual Assistant resume

The hard skills that you’ll need to include on your resume will focus on technical expertise and administrative abilities that help support the employer’s business operations. These skills are things you learn with formal education, company training, self-education, and through other avenues of instruction. Some examples of the types of hard skills employers want to see include:

  • Research abilities

  • Writing skills

  • Digital marketing

  • Social media management

  • Scheduling and planning

  • Computer proficiency

  • Administrative skills

Soft skills for a Virtual Assistant resume

Soft skills are invaluable as well, since they determine how you think, work, and interact with colleagues, superiors, and customers. Soft skills are not reliant on formal education, but instead tend to involve abilities that you develop over the course of your life and career. To help you identify your soft skills as a Virtual Assistant, we’ve included some of the most common in the list below.

  • Attention to detail

  • Resourcefulness

  • Communication

  • Self-motivated

  • Time management

  • Critical thinking

  • Decision-making

Summary & last words

To be effective, your Virtual Assistant resume needs to deliver a compelling message about your qualifications and ability to add value to any employer’s organization. By applying the tips and tricks in this guide, you should have no problem crafting a solid resume that highlights your most relevant skills, experiences, and achievements in a way that makes the right impression on hiring managers. In the end, the resources you invest in your resume will help land more interviews and attract the job offers you need for career success.

Introduction to ZipJob: Professional resume writers

Of course, writing a resume may not be your cup of tea. If that’s the case, you’re in good company. Many professionals who want to ensure that their resumes secure the interviews they need choose to rely on professional resume writing services like ZipJob. Our team of experienced resume experts can work with you to ensure that you receive a truly personalized Virtual Assistant resume focused on showcasing your value in a way that clearly presents you as the best candidate for any job you seek.

Why you should make use of our resume writing services to land your next job as a Virtual Assistant

Your resume is the ultimate marketing piece for your career advancement efforts. It is the key to getting employers’ attention and securing the interviews you need to convince them that their company needs to hire you as part of their team. The investment you make in your resume today can help to ensure the success of tomorrow’s job search. When you partner with ZipJob, you get the benefit of years of resume writing experience, industry knowledge, and deep insight into what today’s employers are looking for when they hire Virtual Assistants.

Resume writing service for Virtual Assistant: Let us write your resume

Whether you need to improve an existing resume or build one from scratch, the ZipJob team stands ready to help you achieve your goals. Your assigned resume writer will collaborate with you to ensure that your final resume product showcases your talents, potential value as a Virtual Assistant, and personality in a way that inspires them to consider you for the job. Contact us today to learn more about how an investment in your Virtual Assistant resume can boost your job search efforts.

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