A Dispatcher works for a variety of companies operating a switchboard and several communication platforms. Dispatchers can work for heating and cooling companies, the police department, in transportation, and in the airline industry Below is a basic job description for a Heating and Cooling Dispatcher:
A service order dispatcher is one of the primary support staff for a heating and cooling service organization. They are responsible for scheduling technicians to handle customer calls for service. This position involves a number of administrative tasks, including answering phones, maintaining both technician schedules and client records, and dispatching employees to service calls as needed. In some cases, a service order dispatcher may also be responsible for handling billing and account management, depending on the position. It is important for individuals in this position to be skilled at multitasking and communication, because a service dispatcher must often handle multiple demands at the same time, particularly from customers who may be upset or frustrated; dispatchers must remain calm and patient at all times.
If you'd like to see a Dispatcher example, look below!
Dispatcher Resume Example
Dispatcher Resume Example (Text Version)
Name
email | www.linkedin.com/in/ | phone number
Dispatcher
Extensive experience in dispatch operations within warehousing environment. Profound knowledge of regulations, codes, principles and methods related to the transportation industry. In-depth knowledge of principles and methods for transporting goods by air, rail, sea, and road. Excellent verbal and written and communication skills. Strong problem solving and analytical skills.
WORK EXPERIENCE
Service Dispatcher | New York City, NY Year – Present
Scheduled and dispatched workers, work crews, equipment and service vehicles to designated locations.
Arranged for necessary repairs to restore service and schedules.
Conferred with customers and supervising personnel to respond to questions, problems and requests for service and equipment.
Developed daily work and run schedules.
Received and prepared work orders.
Truck Dispatcher | New York City, NY Year – Year
Supervised staff and equipment locations and ensured coordination of services timely.
Maintained inventory and dispatch information.
Determined and provided suitable quantity of equipment, vehicles, supplies and workers required.
Recommended staff to resolve traffic problems.
Made sure timely and efficient movement of trains according to train schedules.
EDUCATION
Bachelor of Science | Mount Saint Mary College
Dispatch Training | Crisis Management | Logistics and Coordination Training
TECHNICAL PROFICIENCIES
Equipment and Software Used | Microsoft Office Suite | Phone Systems | GPS Tracking
SAP | Typing Skills | Keyboard Skills | Interactive Voice Response
Outage Management System
Bonus: free resume template
ZipJob now offers a resume template you can download. The template is set up with an easy to read layout like the example above: clear section headings, modern font, and follows a reverse-chronological resume format (preferred by both hiring managers and ATS scans).
How to write a Dispatcher Resume: 3 Tips
Have a clear career target
As you could see from the job description, there are many kinds of professionals in this field. When updating your own resume, you'll want to make sure your experience is as relevant as possible. The best way to do this is to have a clear career target. Then, write your resume with that goal in mind.
ZipTip: Give every line a second look and think "would an employer care about this experience?" If the answer is no, take it off your resume!
Always add a cover letter
Your cover letter is your chance to start a conversation with your employer. Your resume proves you have the skills and qualifications for the job, but your cover letter invites a further discussion. Whenever possible, use a cover letter to succinctly explain why you're the perfect fit for the role. You can also highlight your most compelling achievements from your resume--but limit yourself to two or three achievements. Finally, invite the employer to contact you by phone or email.
For more cover letter tips, head over to our guide: What A Good Cover Letter Looks Like
Highlight your differentials
What makes you different? Are you a killer time saver? Do you slash costs through innovative means? Find what makes you different and highlight it on your resume!
Summary
A Dispatcher operates a switchboard and interacts with a variety of people each day. Make your resume stand out to catch a recruiter's eye!
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Written by
ZipJob Team
