An IT Support Specialist helps customers by fixing IT problems and issues found in troubleshooting. Below is a general job description:
The information technology (IT) support specialist is a generalist position devoted to all aspects of computer set-up, installation, troubleshooting, service, upgrades, and maintenance. The position can also include handling how computers connect to each other or the rest of the network; printing, both locally and on the network; and auxiliary devices such as tablets, PDAs, and smartphones. The job duties can be performed remotely from a central location, in the customer’s work environment, or in a combination of the two.Payscale
If this is the kind of job you want or you have, you’re in the right place! We have a resume example for you and three tips from our professional resume writers below.
IT Support Technician Resume Example
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IT Support Technician Resume (text version)
email | www.linkedin.com/in/ | phone number
IT Support Technician
Highly talented IT Professional highly regarded for delivery of exceptional customer support and project management that exceeds all expectations. Exemplary academic qualifications include a Bachelor of Computer Science and Information Security from John Jay College of Criminal Justice (2017). Able to analyze complex situations and ensure prompt resolutions resulting in a measurable increase in productivity. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.
Data Modeler | ZipJob | New York City, NY
Year – Present
- Provided exceptional customer service while supporting more than xxx end users.
- Ensured quick and successful problem resolution by phone and email for all employees across XX States.
- Increased end user efficiency by providing software installation, hardware configuration, and application support.
- Document troubleshooting steps taken and provide information to 2nd level support when needed.
- Founded and published company bi-weekly newsletter.
- Closed more than 10,000 helpdesk tickets involving over 350 unique applications
- Greatly increased end user productivity by decreasing down time by over 30%
- Promoted to Technical Customer Service Representative due to my exemplary performance reviews, top customer service and technical skills
- Chosen to train and mentor new employees with corporate infrastructure and helped build their expertise of how to use the core systems within the field
- Improved stability and performance of system and networks
- Technology Supported: List all hardware, network, application, peripherals, and software utilized.
Bachelor of Science | Mount Saint Mary College
Activities and Clubs:
Awards and Honors:
Certifications: List all relevant certifications here
Bonus: free resume template
ZipJob now offers a resume template you can download. The template is set up with an easy to read layout like the example above: clear section headings, modern font, and follows a reverse-chronological resume format (preferred by both hiring managers and ATS scans).
How to write an IT Support Technician resume: 3 tips
Do you have any numbers on your resume?
Since resumes are mostly text, using numbers can be an easy and powerful way to get your accomplishments to stand out. Adding metrics, percentages, and quantities to your resume will help translate your past experience into future value to your employers!
The best places to include numbers are often within your work experience, especially when talking about groups of people or things. You can specify how many people you worked with, or how many tasks you completed, or even how long it took to to finish something. Also look for words like “several” or “some” and see if you can use a number there instead.
Even if you don’t know the exact number, it’s more valuable to guess than to leave it vague.
Have a clear career target
As you could see from the job description, there are many kinds of professionals in this field. When updating your own resume, you’ll want to make sure your experience is as relevant as possible. The best way to do this is to have a clear career target. Then, write your resume with that goal in mind.
ZipTip: Give every line a second look and think “would an employer care about this experience?” If the answer is no, take it off your resume!
Add a technical skills section
Many people in this field have several technical skills that don’t always fit in a core competencies section, such as software, coding languages, or digital tools. Instead of leaving out your hard-earned skill set, you should add a separate technical skills section for the skills.
Having a great resume will help you land your next job as an IT Support Technician. Use this example as a guide to what kind of skills and experience employers are looking for in this field.
Still have questions? Comment below or hire your own resume writer. Zipjob has over 100 professional resume writers with experience in all industries, ready to help you create your best resume. Click below to see our services: