Restaurant General Manager Sample

You should never use a creative resume

Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Name

Title

City, State or Country if international

Phone | Email

LinkedIn URL

RESTAURANT GENERAL MANAGER PROFESSIONAL

A dynamic, results-oriented Restaurant General Manager and Sales/Marketing Professional offering focused leadership to drive sales and profitability in highly competitive markets. Noted for outstanding communications skills, both with guests and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees.  Consistently achieve performance goals through enthusiasm, tenacity and initiative.  Manager with the ability to motivate staff members and turn under-producing teams into record-breaking units. Well organized with a track record that demonstrates self-motivation, perseverance and the creativity to achieve both personal and corporate goals.

CORE COMPETENCIES

• Cost Containment/Control

• Customer Service

• Facilities/Safety Management

• Guest Relations

• Loss Prevention

• P & L Management

• Policies/Procedures

• Purchasing/Inventory

• Quality Assurance

• Restaurant Management

• Staff Training

• Team Building

PROFESSIONAL EXPERIENCE

RESTAURANT GENERAL MANAGER

COMPANY INC | CHICAGO, IL | 2015 to 2020

Responsibilities

• Manage operations for smooth functioning operation while maintaining a high standard of customer satisfaction

• Responsible for the overall food and beverage operations by formulation of policies, business goals and exceeding revenue targets.

• Focused on continuous staff training and development to ensure policies and procedures are followed

• Developed close relationships with clients and analyzed their needs to develop and build menus and personalized events to ensure top level customer service, retention and referrals.

• Ensure company standards for quality and service are exceeded by each team member

• Effectively implemented new systems and procedures that increased sales by 20%

• Responsible for the strategic marketing and advertising efforts that increase brand awareness, exposure and overall revenues by 30%

• Assisted with interviewing, hiring, training, and development of qualified employees.

• Managed front of house staff including servicers, bussers, hostesses and bartenders: had a record low turnover of 10% and through creative improvement initiatives, increased productivity by 40%

• Managed back of house operations including food preparation, quality control and expediting: continuously achieved a 100% audit on xxx and a 98% customer service satisfaction on food quality and timing

• Ensured quality and critical communication between the front and back of house: this resulted in a record number of nights with zero mistakes and increased revenues of over 130%

• Created numerous in-store contests and promotions to increase sales, productivity and facilitate team building: ideas were so successful they were adopted by the corporate office and used for training purposes

• Deal with customer complaints and concerns achieving record 100% customer satisfaction ratings

• Worked directly with health inspectors and city officials to ensure that restaurant meets and exceeds local laws and codes: achieved a record rating of 100% for 6 audits

• Created employee schedule to ensure labor hours fall within projected guidelines and accommodating numerous employee requests

RESTAURANT GENERAL MANAGER

COMPANY INC | CHICAGO, IL | 2012 to 2015

Responsibilities

• Provided maximum customer satisfaction and effective management of operations and supporting services by sustaining growth and quality while driving profitability.

• Partnered with large booking agencies and hired local and national live acts to increase revenues and gain exposure

• Responsible for controlling costs of material related to production and service

• Maintained expenses below budget through accurate planning and waste reduction.

• Initiated a positive approach to receiving customer feedback, satisfaction and address problems and concerns.

• Achieves targets and goals resulting in an increase in sales by 30 percent.

• Revitalized the Restaurant menu with financial viability in mind by developing and introducing new concepts.

• Initiated a promotion by introducing a specialty cuisine attraction at the restaurant which increased foot traffic by 20%

• Responsible for conducting sales calls, client visits, promotions and maintained relationships with suppliers

• Ensured store stock levels were appropriate for operations and managed ordering of supplies

• Hands on operator during peak hours

• Trained staff on a regular basis on improving their customer service standards and Food and Beverage product knowledge, wines and spirits.

• Increased annual revenues by 50% annually and took a declining market to high levels of sales within one year

• Exceeded corporate and personal quotas on a consistent basis

• Developed lasting relationships with contacts at which prove to be an excellent referral source

EDUCATION

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

• Relevant Coursework: List coursework taken (even include those you are planning on taking)

• Awards/Honors: List any awards, honors or big achievements

• Clubs/Activities: List clubs and activities in which you participated

• Relevant Projects: List 2-3 projects you have worked on

Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.