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Concierge Sample
Download and customize our resume template to land more interviews. Review our writing tips to learn everything you need to know for putting together the perfect resume.
A Concierge helps customers in a hospitality setting. Below is a general job description:
A concierge is normally a customer service employee who works in a hotel, shopping mall, or even in some corporate office settings. They are the visible point person for the business enterprise and are there to be available to guests/customers at all times. They may be considered to be upscale, high-end information desk employees.
Expert Tip
You should never use a creative resume
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.
The truth is that most hiring managers prefer a traditional resume format.
Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.
Concierge resume (text format)
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.
Name
Title
City, State or Country if international
Phone | Email
LinkedIn URL
CONCIERGE PROFESSIONAL
A dynamic, results-oriented Concierge and offering focused leadership to drive sales and profitability in highly competitive markets. Noted for outstanding communications skills, both with guests and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees. Consistently achieve performance goals through enthusiasm, tenacity and initiative. Manager with the ability to motivate staff members and turn under-producing teams into record-breaking units. Well organized with a track record that demonstrates self-motivation, perseverance and the creativity to achieve both personal and corporate goals.
CORE COMPETENCIES
Team Building
Cash Handling
Cost Control
Facilities Management
Staff Training
Guest Relations
Customer Service
Quality Assurance
P&L Management
PROFESSIONAL EXPERIENCE
Concierge
ZipJob, New York NY | Year to Year
Responsibilities
Grew repeat business by 12% and improved customer satisfaction survey results by 25% by providing extraordinary service to guests.
Fostered 20% increase in customer loyalty by implementing interaction improvements.
Built and maintained healthy relationships while interfacing confidently with people of diverse levels and backgrounds resulting in increased business.
Responsible for guaranteeing customer satisfaction by ensuring top-notch customer services, listening to the voice of the customers, resolving customers complaints and providing advice and recommendation based on customer needs.
Assisted and advised customers regarding usage and benefits of organization's services.
Responsible for documenting and maintain reports related to discussions and feedback provided by customer and presented reports to appropriate department to enable further improvement in services.
Solved all major customer problems and queries that subordinates were not able to solve, resulting in increased customer satisfaction and return visits.
Residential Concierge
ZipJob, New York NY | Year to Year
Responsibilities
Manage concierge tasks for 159 residential units, supervising the priorities of 2 ambassadors during each shift
Led the opening of a new property in Austin, establishing the operating procedures and training new hires
Created the new property brochure, website and quarterly newsletter as well as offer notary/translation services
Coordinate often complex requests and build positive relationships with residents and neighboring businesses
Spearhead fund raising events, residential outings and championed a recycling program that reduced waste 75%
EDUCATION
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
Relevant Coursework: List coursework taken (even include those you are planning on taking)
Awards/Honors: List any awards, honors or big achievements
Clubs/Activities: List clubs and activities in which you participated
Relevant Projects: List 2-3 projects you have worked on
Everything you need to write your concierge resume
Now that you’ve seen an example of a job winning Concierge resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Concierge below.
Let’s start with your resume summary section.
1. Summary
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Concierge resume example for more information!
Expert Tip
Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.
2. Formatting
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:
Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!
Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.
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3. Appropriate skills
Your resume should include all your skills that are relevant to your target job. Skills include both hard skills and soft skills. Hard skills are the technical know-how you need to complete a job, such as data analysis or HTML. Soft skills are harder to quantify. Some examples include communication, problem solving, and emotional intelligence. You can include hard skills in your core competencies section. However, soft skills require more information to help employers gauge your aptitude. Use several examples of how you use your key soft skills throughout your work history, profile summary, and resume title.
4. Experience section
Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.
Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed. Most people will finish this section by listing daily duties in short bullet points. Don't be one of them! To help your resume stand out, you need to add your accomplishments and key skills to your resume's Work Experience. Here are three tips:
Use the STAR method to describe a situation, task, action, and result. This is a common behavioral interview question, so it's an impressive way to answer interview questions preemptively.
Limit yourself to between four and six bullet points for each position. This will help you include only the most relevant information!
Make small edits to your resume every time you apply for a job. In the resume writing world, this is called tailoring your resume. Make sure your skills and experience are the answer to every job description.
Let’s wrap it up!
Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.
Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!
Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.
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