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Customer Service Representative Resume Example & Guide (2020)

By Zipjob Team

& more

  • Customer Service Representative Resume Sample
  • Free Downloadable Template
  • Tips on how to write the perfect Customer Service Representative resume

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Customer service is an essential aspect of any organization, be it a small online shop or a booming corporation. If you’re looking to utilize your organizational and exemplary administrative skills to create an optimal business environment, you’ve come to the right place! Check out our Customer Service Representative resume example and learn how to bring your name to the top of the list!

You should never use a creative resume

 
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Customer Service Representative Resume Example

 
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Want to land 2-3x more interviews… guaranteed?

Customer Service Representative Resume (Text Format)

Name

City, State or Country if international
Phone | Email
LinkedIn URL

Customer Service Representative Professional

A highly talented, detail-oriented Customer Service Professional with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality.  Strives in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.

Core Competencies

 

  • Customer Service
  • Multiple Project Management
  • Call Center
  • Office Management
  • Document Preparation
  • Business Development
  • Relationship Building
  • Community Relations
  • Customer Loyalty

Professional Experience

 

WALKER & ASSOCIATES | LAWRENCE, KS | 2019 TO PRESENT
Customer Service Professional
  • Deliver high-quality customer service via email support platform ensuring top level service to continue corporate growth.
  • Update company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
  • Utilize problem solving skills to resolve customer issues and enhancing service levels.
  • Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences.
  • Develop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records.
  • Maintain a detailed delivery calendar to coordinate schedules and appointments.
  • Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude.
UBER | LAWRENCE, KS | 2016 TO 2019
Customer Service Representative
  • Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.
  • Updated company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
  • Provided inbound/outbound support for Über driver on-boarding which increased customer referrals by xx%.
  • Accurately processed pledges for National PBS and Radio Pledge drives, kept confidentiality when obtaining credit card/checking information.
  • Handled complex problems and worked with customers to ensure all discrepancies are resolved quickly.
  • Provided exceptional customer service while assisting key clients.
  • Maintained detailed records of billing through reconciliation processes.
SPECIALTY CANDLES, INC. | LAWRENCE, KS | 2013 TO 2016
Customer Service Representative
  • Updated company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.
  • Ran credit checks, disclosed credit results and obtained credit card/checking account information which increased the efficiency of data retrieval times.
  • Successfully established orders and scheduling for new prospects, with increased efficiency in a busy fast-paced environment.
  • Listened to the customer and analyzed the problem to offer a prompt resolution to ensure loyalty and business
  • Worked within a strong team to exceed all customer service expectations, proven by an increase in over 30% of customer service ratings
  • Solved a range of customer queries by providing timely and effective outcomes, resulting in first call resolution of issues.

Education

 
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
 

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)
  • Awards/Honors:  List any awards, honors or big achievements
  • Clubs/Activities: List clubs and activities in which you participated
  • Relevant Projects: List 2-3 projects you have worked on

Everything You Need To Write Your Customer Service Representative Resume

 
Now that you’ve seen an example of a job winning Customer Service Representative resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Customer Service Representative below.
 

Let’s start with your resume summary section.

Summary for a Customer Service Representative Resume

 
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Customer Service Representative resume example for more information!

ZipTip:

Make your soft skills stand out by describing them in the context of your work history. If possible, use tangible results or favorable outcomes to show how you effectively worked with people in the past.

ziptip icon

Formatting a Customer Service Representative Resume

 
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resume will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

Customer Service Representative Skills for a Resume

 

  • Customer Service
  • Multiple Project Management
  • Call Center
  • Office Management
  • Document Preparation
  • Business Development
  • Relationship Building
  • Community Relations
  • Customer Loyalty
  • Conflict Resolution
  • Data Entry
  • Data Management
  • Customer Retention
  • Account Management
  • Scheduling

Writing Your Customer Service Representative Experience Section

 

Your Customer Service Representative resume should focus on the Work Experience section; this is the area we will use to showcase your accomplishments and key performance accomplishments. This section should also list your relevant job titles, company, and the dates you were employed. Let’s navigate through two bullets in the example:

▪ Provided inbound/outbound support for Über driver on-boarding which increased customer referrals by xx%.

▪ Accurately processed pledges for National PBS and Radio Pledge drives, kept confidentiality when obtaining credit card/checking information.

Bullets like these are especially important when crafting a resume. The first part of the sentences establishes a skill and explains that skill’s relevance to the position, but it’s the second half of the sentences that make this resume pop. By mentioning a specific percentage of increased referrals in the first bullet and the successful “keeping” of confidentiality in the second, they now demonstrate a positive influence and instances of distinct process improvement that the client expressed over the course of their employment.

And let’s wrap it all up!

 
We wish you the best of luck for your job hunt, and don’t forget to check out our Cover Letter Tips!

Didn’t get the specific answers you wanted from this page? Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. And if you really liked the sample, don’t forget to pin it on Pinterest!

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