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Customer Service Representative Sample

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Customer service is an essential aspect of any organization, be it a small online shop or a booming corporation. If you’re looking to utilize your organizational and exemplary administrative skills to create an optimal business environment, you’ve come to the right place! Check out our Customer Service Representative resume example and learn how to bring your name to the top of the list!

Expert Tip

You should never use a creative resume


Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.


The truth is that most hiring managers prefer a traditional resume format.


Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Customer Service Representative resume (text format)

How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Name

Title

City, State or Country if international

Phone | Email

LinkedIn URL



CUSTOMER SERVICE REPRESENTATIVE PROFESSIONAL


A highly talented, detail-oriented Customer Service Professional with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality.  Strives in fast-paced, virtual environments following established procedures and practices to exceed all customer expectations. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth. Unique skills set offering exceptional organizational/administrative skills combined with ensuring 100% customer satisfaction.



CORE COMPETENCIES

  • Customer Service

  • Multiple Project Management

  • Call Center

  • Office Management

  • Document Preparation

  • Business Development

  • Relationship Building

  • Community Relations

  • Customer Loyalty



PROFESSIONAL EXPERIENCE


Customer Service Professional

WALKER & ASSOCIATES | LAWRENCE, KS | 2019 TO PRESENT

Responsibilities

  • Deliver high-quality customer service via email support platform ensuring top level service to continue corporate growth.

  • Update company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.

  • Utilize problem solving skills to resolve customer issues and enhancing service levels.

  • Express compassion and empathy while developing strategic solutions for solving problems and addressing unsatisfactory customer experiences.

  • Develop procedures to increase the efficiency of numerous areas including filing and organizing records to increase our ability to efficiently retain/recover documents, reports and records.

  • Maintain a detailed delivery calendar to coordinate schedules and appointments.

  • Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude.


Customer Service Representative

UBER | LAWRENCE, KS | 2016 TO 2019

Responsibilities

  • Provided outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.

  • Updated company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.

  • Provided inbound/outbound support for Über driver on-boarding which increased customer referrals by xx%.

  • Accurately processed pledges for National PBS and Radio Pledge drives, kept confidentiality when obtaining credit card/checking information.

  • Handled complex problems and worked with customers to ensure all discrepancies are resolved quickly.

  • Provided exceptional customer service while assisting key clients.

  • Maintained detailed records of billing through reconciliation processes.


Customer Service Representative

SPECIALTY CANDLES, INC. | LAWRENCE, KS | 2013 TO 2016

Responsibilities

  • Updated company’s data base with new customer information and manage data retrieval of current customers, accurately and in a timely fashion.

  • Ran credit checks, disclosed credit results and obtained credit card/checking account information which increased the efficiency of data retrieval times.

  • Successfully established orders and scheduling for new prospects, with increased efficiency in a busy fast-paced environment.

  • Listened to the customer and analyzed the problem to offer a prompt resolution to ensure loyalty and business

  • Worked within a strong team to exceed all customer service expectations, proven by an increase in over 30% of customer service ratings

  • Solved a range of customer queries by providing timely and effective outcomes, resulting in first call resolution of issues.



EDUCATION

 

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)

  • Awards/Honors: List any awards, honors or big achievements

  • Clubs/Activities: List clubs and activities in which you participated

  • Relevant Projects: List 2-3 projects you have worked on


Everything you need to write your customer service representative resume

 Now that you’ve seen an example of a job winning Customer Service Representative resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Customer Service Representative below.

Let’s start with your resume summary section.

1. Summary

 The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Customer Service Representative resume example for more information!

Expert Tip

Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.

2. Formatting

Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

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3. Appropriate skills

  • Customer Service

  • Multiple Project Management

  • Call Center

  • Office Management

  • Document Preparation

  • Business Development

  • Relationship Building

  • Community Relations

  • Customer Loyalty

  • Conflict Resolution

  • Data Entry

  • Data Management

  • Customer Retention

  • Account Management

  • Scheduling

4. Experience section

Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.

Your Customer Service Representative resume should focus on the Work Experience section; this is the area we will use to showcase your accomplishments and key performance accomplishments. This section should also list your relevant job titles, company, and the dates you were employed. Let's navigate through two bullets in the example: ▪ Provided inbound/outbound support for Über driver on-boarding which increased customer referrals by xx%. ▪ Accurately processed pledges for National PBS and Radio Pledge drives, kept confidentiality when obtaining credit card/checking information. Bullets like these are especially important when crafting a resume. The first part of the sentences establishes a skill and explains that skill’s relevance to the position, but it’s the second half of the sentences that make this resume pop. By mentioning a specific percentage of increased referrals in the first bullet and the successful “keeping” of confidentiality in the second, they now demonstrate a positive influence and instances of distinct process improvement that the client expressed over the course of their employment.

Let’s wrap it up!

Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.

Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!

Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.

Didn’t get the specific answers you were looking for on this page? Hire a professional resume writer to get the advice you need to land your next job. 

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