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A Flight Attendant must have exceptional customer service and relationship building skills. The ability to ease people's fears and concerns about flying while promoting continued loyalty to the airline is a necessity. Your resume should showcase these skills while listing any achievements to remain strong.
You should never use a creative resume
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.
The truth is that most hiring managers prefer a traditional resume format.
Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.
Flight Attendant resume (text format)
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.
City, State or Country if international
Phone | Email
FLIGHT ATTENDANT PROFESSIONAL
Bilingual, self-motivated Air Hostess with a proven record of providing excellent customer service and exceeding all corporate and personal expectations for Airline industry leaders. Competently follow approved procedures, and dedicated to providing enthusiastic and dynamic service to the public. Established reputation for highly reliable and personalized service to passengers, focusing on their needs. Creative and caring individual with a keen sense of customer service. Objective and sensitive, able to diffuse stressful situations. Work well with a wide range of people at all levels and cultures. Able to stay calm in emergency situations and handle direct employee procedures. Excellent communication skills proven by the ability to successfully manage large crowds from very diverse backgrounds. Team leader with the ability to motivate and train new staff members.
Sales/ Business Development
Company | Location | Year to Present
Dedicated crew member, catering to the needs of elite clientele continually while complying with all international documentation requirements with TIMATIC
Continuously multi-tasking to ensure busy flights run seamlessly and each guest has a positive experience – utilized two computer programs, PARS and AOP, to accommodate passengers to their final destination by assigning seats, checking baggage, and calculating an excess charges in a timely manner.
Handled crises/changes in plans calmly and ensured each guest was accommodated - In case of irregularity, offered more than 200 passengers alternate travel plans and additional hotel information.
Coordinate between pilots, flight attendants and gate agents by providing paperwork, cabin supplies, boarding time and checking oversized carry-on bags.
Led a team of four team members to meet 19+ inbound aircrafts a day
Assisted with managing very tight connections, misconnections and rerouted passengers for overbooked flights which required detailed communication with subcontract companies and other airlines as well as requesting staff from other positions in preparation for inbound aircrafts.
Completed intensive training at baggage service: assisted passengers with damaged/missing bags, utilized Fastrak to find missing bags and forwarding bags to its correct destination in an efficient manner.
Acted as Primary/Secondary agent at gates - Held authorization over seat assignments, loading/offloading baggage.
Managed detailed forecasting of overall passenger load, offloading bags for positive bag match, radio communication with ramp agents. Performed this duty on B747, B777, B767, B757, and A330.
Ensured customer loyalty and negotiated with passengers for compensation and alternate travel plans in case of overbooking.
Published an information sheet about animal acceptance at counter to enhance agents' knowledge.
Created General Declaration for each destination. Inquires knowledge of documentation requirements for US and Asia Pacific destinations.
Represented Delta as an office agent - provide delay, diversion and cancelation information to not only passengers but also all airport departments including customs, human health and immigration.
Go over and above to ensure top level service - assisted a sick passenger to hospital by ambulance.
Was initial team member for Aero Mexico in 2013.
Company | Location | Year to Year
Provide outstanding customer service to all passengers and ensure passenger and cabin safety. Assist during boarding and deboarding; demonstrate safety equipment and procedures; sell and serve beverages, meals and snacks; and attend to passenger needs throughout flight duration. Comply with company policies and federal regulations.Consistently deliver a safe, enjoyable and reliable flying experience:
Praised for quick thinking; decisive, life-saving actions; and ability to calm anxiety-stricken passengers during in-flight medical situations and emergency scenarios ranging from on-board births to passenger illnesses, injuries, cardiac arrests and strokes.
Managed passenger safety during rejected takeoffs, cabin depressurizations and emergency landings. Honored with two “Hero Awards” for outstanding emergency response during tenure with ABC.
Preserved passenger dignity and minimized discomfort in aiding passengers with issues such as airsickness, fear of flying, spills, seatbelt extenders and other scenarios.
Earned exemplary ratings on performance reviews at both airlines. Recognized for superior service delivery and “above and beyond” approach to meeting passenger needs and ensuring their safety, comfort and well-being.
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
Relevant Coursework: List coursework taken (even include those you are planning on taking)
Awards/Honors: List any awards, honors or big achievements
Clubs/Activities: List clubs and activities in which you participated
Relevant Projects: List 2-3 projects you have worked on
Everything you need to write your flight attendant resume
Now that you’ve seen an example of a job winning Flight Attendant resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Flight Attendant below.
Let’s start with your resume summary section.
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Flight Attendant resume example for more information!
Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:
Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!
Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.
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3. Appropriate skills
Sales/ Business Development
4. Experience section
Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.
The bulk of your Flight Attendant resume should be the Work Experience section. While this section should include your job titles, company, and the dates you were employed, it should also include your accomplishments and key skills. • Continuously multi-tasking to ensure busy flights run seamlessly and each guest has a positive experience – utilized two computer programs, PARS and AOP, to accommodate passengers to their final destination by assigning seats, checking baggage, and calculating any excess charges in a timely manner. In this bullet, it shows specialized technologies and the ability to facilitate positive guest experiences. This makes the bullet very strong and it stands out.
Let’s wrap it up!
Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.
Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!
Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.
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