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Guest Services Manager Resume Example & Guide (2020)

By Zipjob Team

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  • Guest Services Manager Resume Sample
  • Free Downloadable Template
  • Tips on how to write the perfect Guest Services Manager resume

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Guest Services Managers keep a hotel’s visitors happy. They lead teams to carry out various customer-facing tasks such as reservation booking, check-in, concierge, and room service. Guest Services Managers use strong leadership, partnering with other managers to effectively hire, train, and motivate hotel staff. And as the point person for escalated visitor complaints, they draw on top-notch service skills to handle difficult situations and find quick, effective solutions for customers.

Get a leg up on the competition with a resume crafted by our professional writers. Below, our resources, including expert writing tips, are at your fingertips!

You should never use a creative resume

 
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Guest Services Manager Resume Example

 
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

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Guest Services Manager Resume (Text Format)

Name

City, State or Country if international
Phone | Email
LinkedIn URL

Guest Services Manager Professional

A dynamic, results-oriented Guest Services Manager offering focused leadership to drive sales and profitability in highly competitive markets. Noted for outstanding communications skills, both with guests and staff; ability to resolve problems quickly and equitably to ensure satisfied customers and happy employees. Consistently achieve performance goals through enthusiasm, tenacity, and initiative. Manager with the ability to motivate staff members and turn under-producing teams into record-breaking units. Well organized with a track record that demonstrates self-motivation, perseverance, and the creativity to achieve both personal and corporate goals.

Core Competencies

 

  • Team Building
  • Staff Training
  • Customer Service
  • Guest Services Management
  • Guest Relations
  • Purchasing/Inventory
  • Cost Containment/Control
  • Quality Assurance
  • Policies/Procedures
  • Facilities/Safety Management
  • P & L Management
  • Loss Prevention

Professional Experience

 

COMPANY INC | CHICAGO, IL | 2015 to 2020
GUEST SERVICES MANAGER
  • Responded to all hotel issues and problems to make sure the hotel ran smoothly each day.
  • Aided the manager in all his decisions, hiring, business agendas, and incentive ideas.
  • Completed paperwork and details the general manager does not tend to and reported to the general manager with problems or concerns she found within the hotel.
  • Trained new employees.
  • Ensured that each new employee learned how to treat each manager, employee, and guest with respect and professionalism.
  • Handled all employee issues and disputes, dealt with accounting issues and invoices, and supervised all employee hiring and layoffs.
  • Acted as the manager and responded professionally and helpfully to all employee and guest issues.
  • Helped with administrative duties including paperwork and outstanding invoices.
  • Assisted with check-in, answered phones, and solved guest requests or complaints.
COMPANY INC | CHICAGO, IL | 2012 to 2015
CRM SYSTEMS MANAGER, GUEST SERVICES MANAGER
  • Designed web banners, pamphlets, coupons, and mailers with Adobe Photoshop software and Microsoft Publisher for various campaigns.
  • Managed the entire CRM system by running reports, developing follow up processes, and overseeing all tasks.
  • Received phone calls and internet leads in a BDC setting with a common goal of converting appointments into sales.
  • Trained all new employees on how to effectively use the Customer Relations Management System.
  • Customized and implemented an internal Customer Satisfaction Survey system.
  • Retained customers through consistent phone, e-mail, and social media follow-up as well as CRM reports and campaigns.
  • Maintained and updated website using HTML coding and HomeNet backweb tools.
COMPANY INC | AMHERST, MA | 2008 to 2012
LEAD GUEST SERVICE AGENT
  • Anchored evening shift, ensuring its smooth functioning.
  • Raised guest satisfaction scores over 20%.
  • Conveyed information to guests about local attractions in and around hotel.
  • Communicated between all departments regarding relevant issues.
  • Projected professional image at all times.
  • Assisted in training new agents.
  • Served as occasional concierge and night auditor.

Education

 
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
 

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)
  • Awards/Honors:  List any awards, honors or big achievements
  • Clubs/Activities: List clubs and activities in which you participated
  • Relevant Projects: List 2-3 projects you have worked on

Everything You Need To Write Your Guest Services Manager Resume

 
Now that you’ve seen an example of a job winning Guest Services Manager resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Guest Services Manager below.
 

Let’s start with your resume summary section.

Summary for a Guest Services Manager Resume

 
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Guest Services Manager resume example for more information!

ZipTip:

Effective management resumes use soft skills to showcase leadership skills. Your resume should include specific examples of motivating, empowering, or training people to accomplish a result.

ziptip icon

Formatting a Guest Services Manager Resume

 
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resume will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

Guest Services Manager Skills for a Resume

 

  • Check-in Procedures
  • Conflict Resolution
  • Cost Containment/Control
  • Cross-Functional Collaboration
  • Customer Service & Satisfaction
  • Facilities/Safety Management
  • Guest Relations & Communications
  • Guest Services Management
  • Hotel Reservations
  • Loss Prevention
  • Personnel Management
  • Policies/Procedures
  • Profit & Loss (P&L) Management
  • Purchasing/Inventory
  • Quality Assurance
  • Room Service Operations
  • Staff Recruitment & Training
  • Team Leadership & Motivation

Writing Your Guest Services Manager Experience Section

 

Since the bulk of your resume is your Work Experience, there are several tricks you should use to make the most of your professional history.

To demonstrate some of these tricks, let’s take a closer look at a bullet point from the resume sample above:

Ensured that each new employee learned how to treat each manager, employee, and guest with respect and professionalism.

This is a strong bullet point because it focuses on outcomes. When writing each job description, try to concentrate not just on what you did, but also what was achieved as a RESULT of what you did. Remember that every work task or duty influences the broader organization and helps it succeed in some way. So as a guest services manager whose past work includes training new staff, spell out how you excelled at this function, and how that translated to a more positive guest experience.

And let’s wrap it all up!

 
We wish you the best of luck for your job hunt, and don’t forget to check out our Cover Letter Tips!

Didn’t get the specific answers you wanted from this page? Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. And if you really liked the sample, don’t forget to pin it on Pinterest!

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