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Helpdesk Agent Resume Example & Guide (2021)

By Zipjob Team

& more

  • Helpdesk Agent Resume Sample
  • Free Downloadable Template
  • Tips on how to write the perfect Helpdesk Agent resume

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Helpdesk Agents are the frontline of the tech world. Across all industries, helpdesk professionals are essential for troubleshooting, supporting, and training on a wide variety of hardware and software issues. While technical expertise are a must, communication skills are also necessary to relay both problems and solutions, and to ease the stress of the end user or customer. You already have these abilities, now it’s just a matter of illustrating them perfectly for your job candidacy.

That’s where we come in! Take a look at our resources and leverage our industry-leading expertise to achieve a custom resume that will lead to quick success.

You should never use a creative resume

 
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Helpdesk Agent Resume Example

 
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Want to land 2-3x more interviews… guaranteed?

Helpdesk Agent Resume (Text Format)

Name

City, State or Country if international
Phone | Email
LinkedIn URL

Helpdesk Agent Professional

Highly analytical and intuitive IT support professional with repeated success delivering first-rate end user support through. Unique talent for troubleshooting diverse technology programs that safeguard information, advance business goals, drive innovation, and propel revenue streams. Excellent communicator and collaborator; able leverage emerging technology and key colleague relationships in order to efficiently solve complex problems and build consensus across organizational levels. Unparalleled work ethic, exceptional integrity, and a commitment to excellence.

Core Competencies

 

  • Project Leadership
  • Technical Support
  • End User Training & Support
  • IT Service Desk
  • System Builds & Configuration
  • Documentation & Technical Communication
  • Domain Migrations
  • Cyber Security
  • Risk Identification & Mitigation
  • Network Installations
  • Hardware & Peripheral Maintenance
  • Disaster Recovery
  • Virus Protection
  • Active Directory
  • HelpDesk
  • MS Windows
  • MS Exchange
  • Win Server
  • SharePoint
  • Antivirus
  • Diverse Remote Tools

Professional Experience

 

IQVIA / Advanced Health Media / Centeon Management Group 09/2015 – Present
SENIOR HELPDESK SUPPORT AGENT
  • Analyze help desk ticket reporting track trends in order to build efficiencies and ensure topnotch customer service.
  • Liaise with cross functional, external auditors and regulators in data retention, eDiscovery and auditing.
  • Spearhead procurement, registration, management and ongoing maintenance of Internet SSL Certificates and domain names.
  • Author, train and lead adoption of all technical best practices, policies, and procedures; lead technical training for all end users to ensure uniformity and consistency.
  • Conduct meticulous analysis of complex records and data projects to identify and recommend solutions.
  • Drive process redesign to optimize document lifecycle maintenance and records tracking.
  • Foster a culture of customer service excellence via exemplary management of escalation and resolution processes.
  • Lead, develop, and support TSAs in all technical functions to improve operations and service.
Johnson & Johnson, CPC & SLC Piscataway, NJ 06 2008 – 09/2015
Helpdesk Agent (remote)
  • Consummately represented staffing firm; provided hardware and software support for manufacturer.
  • Ensured top-notch phone support for Win2k, office 2000, UNIX, Mainframe, & VPN.
  • Spearhead account creation for Win2k, UNIX and Mainframe Ids; configure and deploy and update existing systems.
  • Communicated with media and general public regarding various incidents to optimize public safety and awareness.
  • Enhanced equipment inventory processes; retired or returned obsolete equipment; managed purchasing requisitions; collaborated with management to reduce downtime while rotating or updating equipment.

Education

 
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
 

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)
  • Awards/Honors:  List any awards, honors or big achievements
  • Clubs/Activities: List clubs and activities in which you participated
  • Relevant Projects: List 2-3 projects you have worked on

Everything You Need To Write Your Helpdesk Agent Resume

 
Now that you’ve seen an example of a job winning Helpdesk Agent resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Helpdesk Agent below.
 

Let’s start with your resume summary section.

Summary for a Helpdesk Agent Resume

 
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Helpdesk Agent resume example for more information!

ZipTip:

Our team of career experts, hiring managers, and Fortune 500 recruiters recommend that all technical field resumes include a technical skills section. This section specifies the technical tools you’re comfortable with.

ziptip icon

Formatting a Helpdesk Agent Resume

 
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

Helpdesk Agent Skills for a Resume

 

  • Project Leadership
  • Technical Support
  • End User Training & Support
  • IT Service Desk
  • System Builds & Configuration
  • Documentation & Technical Communication
  • Domain Migrations
  • Cyber Security
  • Risk Identification & Mitigation
  • Network Installations
  • Hardware & Periphery Maintenance
  • Disaster Recovery
  • Virus Protection
  • Active Directory
  • HelpDesk
  • MS Windows
  • MS Exchange
  • Win Server
  • SharePoint
  • Antivirus
  • Diverse Remote Tools

Writing Your Helpdesk Agent Experience Section

 

Most of your resume will be the Work Experience section, so it’s important to write about your professional history in an impactful way.

To demonstrate how to write an effective Work Experience section for your resume, let’s dissect some bullet points from the example above.

• Spearhead procurement, registration, management and ongoing maintenance of Internet SSL Certificates and domain names.

This shows a unique skill in managing or coordinating a variety of responsibilities at once, while also specifying a technical skill.

• Author, train and lead adoption of all technical best practices, policies, and procedures; lead technical training for all end users to ensure uniformity and consistency.

This shows an ability to lead important initiatives comprising something as critical in this service industry as best practices and technical training.

And let’s wrap it all up!

 
We wish you the best of luck for your job hunt, and don’t forget to check out our Cover Letter Tips!

Didn’t get the specific answers you wanted from this page? Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. And if you really liked the sample, don’t forget to pin it on Pinterest!

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