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Hotel Front Desk Clerk Resume Example & Guide (2020)

By Zipjob Team

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  • Hotel Front Desk Clerk Resume Sample
  • Free Downloadable Template
  • Tips on how to write the perfect Hotel Front Desk Clerk resume

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Hotel Front Desk Clerks help visitors enjoy their stay. From check-in to check-out, they are the friendly resource charged with answering customers’ questions about room reservations or resort amenities. Hotel Front Desk Clerks have strong administrative and service skills, and can adapt and respond quickly to a high volume of client requests and inquiries.

Get a leg up on the competition with a resume crafted by our professional writers. Below, our resources, including expert writing tips, are at your fingertips!

You should never use a creative resume

 
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Hotel Front Desk Clerk Resume Example

 
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Want to land 2-3x more interviews… guaranteed?

Hotel Front Desk Clerk Resume (Text Format)

Name

City, State or Country if international
Phone | Email
LinkedIn URL

Hotel Front Desk Clerk Professional

Results-driven, innovative and customer-centered Hotel Front Desk Clerk with extensive experience in hospitality, operations, sales/marketing and increasing customer service and hotel ratings. Verifiable talent for increasing client satisfaction and creating a substantial increase in customer referral/retention rates. Proven hospitality manager with success in capitalizing on growth opportunities, increasing staff productivity and morale while upholding fiscal integrity. Articulate communicator and effective trainer skilled in achieving employee trust and creating effective and enjoyable work environments. Skilled in providing excellent customer service and achieving record breaking revenue cycles and achievements.

Core Competencies

 

  • Customer Service
  • Performance Management
  • Staff Improvement
  • Operations Management
  • Strategic Planning
  • Guest Relations
  • Sales/ Marketing Analysis
  • Relationship Building
  • Regulatory Compliance

Professional Experience

 

COMPANY INC | CHICAGO, IL | 2015 to 2020
HOTEL FRONT DESK CLERK
  • Developed strong client relations and provided exceptional customer service which resulted in an increase in our average daily rate by over 21.5%
  • Proactively networked within the tourism community to gain brand attention and corporate awareness – attended and represented at prestigious trade shows
  • Developed and maintained the majority market share through strong client relationships and improving customer service efforts.
  • Developed strategic digital advertising and social media campaigns which increased local guest traffic – Increased Facebook fans by over 150% through unique and personalized promotions, campaigns and strategic marketing.
  • Managed social media and digital advertising campaigns which resulted in the #1 ranking in terms of Fans and Online Traffic on social media and online marketing in Guam (with our toughest competition achieving less than 50% of an online presence compared to our achievements)
  • Increased bottom line revenues by ensuring all client accounts were current and paid in full
  • Consulted with Guam Visitors Bureau to methodically increase Chinese travelers through government incentive programs.
COMPANY INC | CHICAGO, IL | 2012 to 2015
ASSISTANT SALES MANAGER
  • Increased revenues by selling hotel guestrooms groups, catering services and banquet facilities through direct and indirect client contact to maximize total hotel occupancy and overall profits.
  • Collaborated with the Hilton Worldwide Sales Offices to increase sales in specific regions of China, Hong Kong, and Taiwan.
  • Increased revenue by 22.8% through the development of strategic promotions and campaigns.
  • Minimized delinquent payments to ensure timely payment and continuous revenue streams
  • Established client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met and exceeded.
  • Developed and maintained relationships with key clients in order to produce group business
  • Provided exceptional customer service while negotiating guest room rates, meeting room rentals, function spaces  and hotel services within approved booking guidelines to maximize bottom line profits.
  • Confirmed in writing to the client all requirements via sales contract.
  • Conducted tours of the hotel and banquet facilities and entertained qualified potential clients in accordance with company and property policies and procedures.
  • Attended and represented Hilton Guam Resort & Spa at trade shows such as Hilton Great China Showcase
  • Responded quickly to guest requests in a friendly manner
  • Proactively followed up with guests to ensure 100% satisfaction and repeated business
COMPANY INC | AMHERST, MA | 2008 to 2012
FINANCE INTERN
  • Liaised with Financial Advisors to assist with analyzing client portfolios utilizing proprietary global wealth management tools.
  • Forged relationships with clients in order to identify solutions to their inquiries and needs.
  • Utilized Salesforce to orchestrate advisor meetings, tasks and events.
  • Constructed net worth analyses as well as executive summaries for existing clientele.
  • Participated in Retirement Information Seminars with FA’s in order to further educate existing clients on wealth building strategies and cultivated new clients.
  • Gained exposure to client needs analysis and portfolio building strategies

Education

 
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
 

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)
  • Awards/Honors:  List any awards, honors or big achievements
  • Clubs/Activities: List clubs and activities in which you participated
  • Relevant Projects: List 2-3 projects you have worked on

Everything You Need To Write Your Hotel Front Desk Clerk Resume

 
Now that you’ve seen an example of a job winning Hotel Front Desk Clerk resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Hotel Front Desk Clerk below.
 

Let’s start with your resume summary section.

Summary for a Hotel Front Desk Clerk Resume

 
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Hotel Front Desk Clerk resume example for more information!

ZipTip:

Effective management resumes use soft skills to showcase leadership skills. Your resume should include specific examples of motivating, empowering, or training people to accomplish a result.

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Formatting a Hotel Front Desk Clerk Resume

 
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resume will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

Hotel Front Desk Clerk Skills for a Resume

 

  • Customer Referrals & Retention
  • Customer Service & Satisfaction
  • Guest Registration
  • Guest Relations & Communications
  • Hospitality Operations
  • Hotel Amenities
  • Operations Management
  • Performance Management
  • Regulatory Compliance
  • Relationship Building
  • Room Reservations
  • Sales/ Marketing Analysis
  • Staff Improvement
  • Strategic Planning

Writing Your Hotel Front Desk Clerk Experience Section

 

While you want to start your resume with a professional summary and your key skills, the bulk of your resume will be the Work Experience section.

Let’s take a look at one particularly effective bullet point from the resume example above and discuss why it is good.

• Developed strong client relations and provided exceptional customer service which resulted in an increase in our average daily rate by over 21.5%

This is a strong bullet point because it focuses on results. When writing each job description, try to concentrate not just on what you did, but also what was achieved as a result of what you did. Consider that every work task or duty influences the broader organization and helps it succeed in some way. So as a hotel front desk clerk, don’t just say you “handled client relations”–spell out how you excelled at this function, and how that reinforced the operation’s bottom line.

And let’s wrap it all up!

 
We wish you the best of luck for your job hunt, and don’t forget to check out our Cover Letter Tips!

Didn’t get the specific answers you wanted from this page? Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. And if you really liked the sample, don’t forget to pin it on Pinterest!

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