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IT Technician Sample

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Career advice featured in – Forbes, Glassdoor, Reader's Digest, MarketWatch, The CheatSheet
Career advice featured in Forbes, Glassdoor, MarketWatch, Reader's Digest, The CheatSheet

In the evolving world of technology, IT Technicians have never been more in demand, which means an optimized resume is paramount to your success. Along with technical skills, the ideal Information Tech candidate will showcase communication prowess, adaptability, a strong sense of customer service, and a knack for performing under pressure for end-users who need real-time solutions. If you are already that candidate, our resources and services are all you need for your presentation.

Expert Tip

You should never use a creative resume


Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.


The truth is that most hiring managers prefer a traditional resume format.


Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

IT Technician resume (text format)

How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Name

Title

City, State or Country if international

Phone | Email

LinkedIn URL



IT TECHNICIAN PROFESSIONAL


Highly trained and seasoned technical professional with success delivering a first-rate user experience. Talent for solutioning IT networks and systems that safeguard information, optimize data, and streamline operations. Skilled at managing complex technical projects and providing topnotch support to diverse stakeholders. Adept technical trainer, able to provide to provide ongoing support. Excellent communication skills, able to articulate complex information.



CORE COMPETENCIES

  • Process & Policy Implementation

  • System Builds & Installs

  • Deployment & Configuration

  • Asset Management

  • Beta Testing

  • Internal Customer Service

  • Project Management

  • Security, Backup, & Recovery

  • Inventory Control

  • Troubleshooting & Resolution

  • Account Administration

  • Performance Monitoring

  • User Support & Training

  • Network Management

  • Cloud Services

  • ATS Tracking



PROFESSIONAL EXPERIENCE


Lead IT Support Technician

Price Waterhouse Cooper, Tampa, FL mm/yyyy to Present

Responsibilities

Provide strategic oversight and leadership of IT support services, operations, and hardware support, as well as supervision of five technicians and staff devices comprising phones, tablets, laptops and desktop computers.

  • Slash costs and reduce waste by streamlining inventory management initiatives; ensure optimal inventory levels of over 1,200 devices and peripherals through strategic purchasing from third-party vendors.

  • Install, integrate, and optimize printer and copier networks, diverse servers, and network switches.

  • Optimize wireless connectivity and functionality, including strategic utilization of cloud services.

  • Launch critical, innovative security initiatives to protect devices and safeguard information; spearhead deployment of data security, network access controls, and backup systems.

  • Perform digital audits to identify deficiencies, potential risks, or problematic areas; efficiently troubleshoot software across Windows-based systems to resolve and strengthen all systems and networks.

  • Collaborate closely with repair technicians to ensure accurate recording of asset locations and status.

  • Instrumental in overhaul of support structure; integrate process improvements to better support end-users and maximize productivity.


IT SUPPORT TECHNICIAN

Greenway Health Systems, Tampa, FL mm/yyyy to mm/yyyy

Responsibilities

Provided highly focused, hands-on support as a technician and analyst supporting up to 1000 in-house and remote users in a mixed-platform environment.

  • Led six helpdesk staff in key projects to meet operational goals; maintained excellent customer service.

  • Collaborated with department managers in training, remote office configuration, reporting and documentation, software and hardware installations, upgrades, support, and system administration.

  • Installed and configured custom applications for individuals and companies; installed and supported dial up, DSL, Cable, and VPN connections, and provided end user training to ensure high daily efficiencies.

  • Served as point person installing, configuring, and troubleshooting AS400, network, and stand-alone printers, and administered password resets for Network and AT&T users.

  • Directly supported successful setup of remote offices including installing and configuring servers and network devices across local and regional offices.


IT ADMINISTRATION SUPPORT TECHNICIAN

Greenway Health Systems, Tampa, FL mm/yyyy to mm/yyyy

Responsibilities

Supported workstations across diverse platform base, including legacy, client-server, standalone, and remote connections; first technician out of 50 personnel to achieve A+ certification.

  • Installed, configured, and upgraded PCs, including initial setup and memory enhancements; administered software upgrades, including machine maintenance, beta testing, and training.

  • Served on design team to build and launch innovative Intranet resource database.

  • Managed system security, including access and rights to mainframe and server applications.

  • Served as customer liaison between engineers, clients, and technicians; provided technical assistance for mainframe, network, and standalone printers.



EDUCATION

 

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)

  • Awards/Honors: List any awards, honors or big achievements

  • Clubs/Activities: List clubs and activities in which you participated

  • Relevant Projects: List 2-3 projects you have worked on


Everything you need to write your it technician resume

 Now that you’ve seen an example of a job winning IT Technician resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for IT Technician below.

Let’s start with your resume summary section.

1. Summary

 The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the IT Technician resume example for more information!

Expert Tip

Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.

2. Formatting

Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such as  or . When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

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3. Appropriate skills

  • Beta Testing

  • Internal Customer Service

  • Project Management

  • Security, Backup, & Recovery

  • Inventory Control

  • Troubleshooting & Resolution

  • Account Administration

  • Performance Monitoring

  • User Support & Training

  • Microsoft Windows 7, 8, 10, ME, XP,

  • Network Management

  • Cloud Services

  • ATS Tracking

  • MS Office 365

  • VPNs

  • Office 2010, 13, 16

  • Exchange

  • SQL Server 2008 R2/2012

  • Active Directory

  • Linux

  • Itivity

  • Salesforce

  • Symantec

  • Lone Tar

  • Firewalls

  • HIPPA

  • Belkin, Cisco, & Netgear Systems

  • Teamviewer

  • Bogmar

4. Experience section

Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.

Your Work Experience section, which takes up a bulk of your resume, should include both basic employment information and compelling details of your professional history. To illustrate, let's take a closer look at two bullet points from the resume sample above: • Slash costs and reduce waste by streamlining inventory management initiatives; ensure optimal inventory levels of over 1,200 devices and peripherals through strategic purchasing from third-party vendors. This shows direct value by driving efficiency in quantifiable, meaningful, and diverse ways. Collaborated with department managers in training, remote office configuration, reporting and documentation, software and hardware installations, upgrades, support, and system administration. This shows that the candidate is valued by management, is able to work cross-departmentally, and can be trusted to support a range of internal customers.

Let’s wrap it up!

Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.

Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!

Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.

Didn’t get the specific answers you were looking for on this page? to get the advice you need to land your next job. 

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