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Patient Services Specialist Resume Example & Guide (2021)

By Zipjob Team

& more

  • Patient Services Specialist Resume Sample
  • Free Downloadable Template
  • Tips on how to write the perfect Patient Services Specialist resume

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As a Patient Services Specialist, you apply your skills to helping patients access the care they need. Your resume should refer to the skills employers will be looking for – your ability to provide positive patient experiences while scheduling appointments, making reminder calls, gathering and entering patient information, verifying insurance, and applying payments.

A good Patient Services Specialist provides these skills to ensure efficient patient throughput while complying with regulatory and organizational policies and procedures and collaborating with healthcare clinicians to deliver positive patient care.

You should never use a creative resume

 
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Patient Services Specialist Resume Example

 
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Want to land 2-3x more interviews… guaranteed?

Patient Services Specialist Resume (Text Format)

Name

City, State or Country if international
Phone | Email
LinkedIn URL

Patient Services Specialist Professional

A dynamic, detail-oriented Patient Access Representative with strengths in billing, caregiving, and case management, ensuring a high level of confidentiality and quality patient care. Strives in demanding, team-orientated environments while following established procedures and ensuring all patient and physician expectations are exceeded. Strong technical background further promoting my ability to assure the highest level of service possible to all patients, physicians, and other staff members.

Core Competencies

 

  • Administrative Support
  • Billing
  • HIPAA Compliance
  • Medical Coding
  • Insurance Policy Knowledge
  • Claims
  • Admitting
  • Relationship Building
  • Scheduling
  • Data Verification
  • Patient Charting
  • Database Management

Professional Experience

 

COMPANY NAME | CITY, ST | MM/YYYY to MM/YYYY
Patient Access Specialist

Provided support to patients who had received treatment from hospitals throughout the United States where (company name)’s emergency medicine physicians deliver patient care.

  • Achieve high performance evaluations for calling handling ability and quality of services provided to patients in a fast paced, high volume call center.
  • Assist patients with all aspects of insurance billing resolution or payments and document any information or conversations in the computer regarding patients’ accounts.
  • Understand the importance of dealing with confidential information.
  • Resolve problems or escalate to managers as needed while able to diffuse intense situations and frustrated callers.
COMPANY NAME | CITY, ST | MM/YYYY to MM/YYYY
Patient Services Representative

Executed excellent customer service and communication skills by verifying and collecting appropriate information, scheduling, registering, and recording patient data in an expedient and accurate manner.

  • Explained and applied hospital and federal policies and regulations to ensure proper patient care.
  • Utilized knowledge off the healthcare field by explaining insurance coverage benefits and medical care cost to patients.
  • Performed cash, check, and credit transactions for the patient’s visit, diagnostic studies, and supplies.
  • Managed incoming phone calls and resolved patient inquiries, referring calls to appropriate departments.
COMPANY NAME | CITY, ST | MM/YYYY to MM/YYYY
Patient Services Representative

Provided non-clinical clerical support for the clinical staff, physicians, and management in a fast paced environment.

  • Managed switchboard, answering all calls from patients and outside sources, entering data, and directing questions and messages to appropriate parties in a timely manner.
  • Corrected patients’ demographic data, scheduled appointments, and confirmed surgeries and referrals utilizing EPIC daily.
  • Communicated with corporations, insurance, and pharmaceutical companies via telephone or correspondence.
  • Prepped, scanned, released, processed, and maintained patients’ medical records, labs, orders, and outside records.

Education

 
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
 

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)
  • Awards/Honors:  List any awards, honors or big achievements
  • Clubs/Activities: List clubs and activities in which you participated
  • Relevant Projects: List 2-3 projects you have worked on

Everything You Need To Write Your Patient Services Specialist Resume

 
Now that you’ve seen an example of a job winning Patient Services Specialist resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Patient Services Specialist below.
 

Let’s start with your resume summary section.

Summary for a Patient Services Specialist Resume

 
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Patient Services Specialist resume example for more information!

ZipTip:

With soft skills being very important in this type of patient-facing role, make your soft skills stand out by describing them in the context of your work history. If possible, use tangible results or favorable outcomes to show how you effectively worked with people in the past.

ziptip icon

Formatting a Patient Services Specialist Resume

 
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

Patient Services Specialist Skills for a Resume

 

  • Administrative Support
  • Billing
  • HIPAA Compliance
  • Medical Coding
  • Insurance Policy Knowledge
  • Claims
  • Admitting
  • Relationship Building
  • Scheduling
  • Data Verification
  • Patient Charting
  • Database Management
  • Healthcare Team Collaboration
  • Phone Call Management
  • Patient Information Auditing
  • Building Positive Patient Experiences
  • Healthcare Reimbursement Processes

Writing Your Patient Services Specialist Experience Section

 

Your bullets should match your skills and experience to the skills being requested in the job description.

• Assist patients with all aspects of insurance billing resolution or payments and document any information or conversations in the computer regarding patients’ accounts.

This bullet shows your ability to help patients, you knowledge of healthcare billing and reimbursements, and understanding of patient claims, al of which are vital to this type of role.

• Explained and applied hospital and federal policies and regulations to ensure proper patient care.

Here you are showing your ability to maintain compliance with organizational and regulatory requirements in order to provide safe and effective patient care.

And let’s wrap it all up!

 
We wish you the best of luck for your job hunt, and don’t forget to check out our Cover Letter Tips!

Didn’t get the specific answers you wanted from this page? Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. And if you really liked the sample, don’t forget to pin it on Pinterest!

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