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Patient Services Specialist Sample

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Career advice featured in – Forbes, Glassdoor, Reader's Digest, MarketWatch, The CheatSheet
Career advice featured in Forbes, Glassdoor, MarketWatch, Reader's Digest, The CheatSheet

As a Patient Services Specialist, you apply your skills to helping patients access the care they need. Your resume should refer to the skills employers will be looking for - your ability to provide positive patient experiences while scheduling appointments, making reminder calls, gathering and entering patient information, verifying insurance, and applying payments. A good Patient Services Specialist provides these skills to ensure efficient patient throughput while complying with regulatory and organizational policies and procedures and collaborating with healthcare clinicians to deliver positive patient care.

Expert Tip

You should never use a creative resume


Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.


The truth is that most hiring managers prefer a traditional resume format.


Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Patient Services Specialist resume (text format)

How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Name

Title

City, State or Country if international

Phone | Email

LinkedIn URL



PATIENT SERVICES SPECIALIST PROFESSIONAL


A dynamic, detail-oriented Patient Access Representative with strengths in billing, caregiving, and case management, ensuring a high level of confidentiality and quality patient care. Strives in demanding, team-orientated environments while following established procedures and ensuring all patient and physician expectations are exceeded. Strong technical background further promoting my ability to assure the highest level of service possible to all patients, physicians, and other staff members.



CORE COMPETENCIES

  • Administrative Support

  • Billing

  • HIPAA Compliance

  • Medical Coding

  • Insurance Policy Knowledge

  • Claims

  • Admitting

  • Relationship Building

  • Scheduling

  • Data Verification

  • Patient Charting

  • Database Management



PROFESSIONAL EXPERIENCE


Patient Access Specialist

COMPANY NAME | CITY, ST | MM/YYYY to MM/YYYY

Responsibilities

Provided support to patients who had received treatment from hospitals throughout the United States where (company name)’s emergency medicine physicians deliver patient care.

  • Achieve high performance evaluations for calling handling ability and quality of services provided to patients in a fast paced, high volume call center.

  • Assist patients with all aspects of insurance billing resolution or payments and document any information or conversations in the computer regarding patients’ accounts.

  • Understand the importance of dealing with confidential information.

  • Resolve problems or escalate to managers as needed while able to diffuse intense situations and frustrated callers.


Patient Services Representative

COMPANY NAME | CITY, ST | MM/YYYY to MM/YYYY

Responsibilities

Executed excellent customer service and communication skills by verifying and collecting appropriate information, scheduling, registering, and recording patient data in an expedient and accurate manner.

  • Explained and applied hospital and federal policies and regulations to ensure proper patient care.

  • Utilized knowledge off the healthcare field by explaining insurance coverage benefits and medical care cost to patients.

  • Performed cash, check, and credit transactions for the patient’s visit, diagnostic studies, and supplies.

  • Managed incoming phone calls and resolved patient inquiries, referring calls to appropriate departments.


Patient Services Representative

COMPANY NAME | CITY, ST | MM/YYYY to MM/YYYY

Responsibilities

Provided non-clinical clerical support for the clinical staff, physicians, and management in a fast paced environment.

  • Managed switchboard, answering all calls from patients and outside sources, entering data, and directing questions and messages to appropriate parties in a timely manner.

  • Corrected patients’ demographic data, scheduled appointments, and confirmed surgeries and referrals utilizing EPIC daily.

  • Communicated with corporations, insurance, and pharmaceutical companies via telephone or correspondence.

  • Prepped, scanned, released, processed, and maintained patients’ medical records, labs, orders, and outside records.



EDUCATION

 

Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)

  • Awards/Honors: List any awards, honors or big achievements

  • Clubs/Activities: List clubs and activities in which you participated

  • Relevant Projects: List 2-3 projects you have worked on


Everything you need to write your patient services specialist resume

 Now that you’ve seen an example of a job winning Patient Services Specialist resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Patient Services Specialist below.

Let’s start with your resume summary section.

1. Summary

 The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Patient Services Specialist resume example for more information!

Expert Tip

Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.

2. Formatting

Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such as  or . When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

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3. Appropriate skills

  • Administrative Support

  • Billing

  • HIPAA Compliance

  • Medical Coding

  • Insurance Policy Knowledge

  • Claims

  • Admitting

  • Relationship Building

  • Scheduling

  • Data Verification

  • Patient Charting

  • Database Management

  • Healthcare Team Collaboration

  • Phone Call Management

  • Patient Information Auditing

  • Building Positive Patient Experiences

  • Healthcare Reimbursement Processes

4. Experience section

Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.

Your bullets should match your skills and experience to the skills being requested in the job description. • Assist patients with all aspects of insurance billing resolution or payments and document any information or conversations in the computer regarding patients’ accounts. This bullet shows your ability to help patients, you knowledge of healthcare billing and reimbursements, and understanding of patient claims, al of which are vital to this type of role. • Explained and applied hospital and federal policies and regulations to ensure proper patient care. Here you are showing your ability to maintain compliance with organizational and regulatory requirements in order to provide safe and effective patient care.

Let’s wrap it up!

Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.

Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!

Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.

Didn’t get the specific answers you were looking for on this page? to get the advice you need to land your next job. 

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