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Remote Support Engineer Sample
Download and customize our resume template to land more interviews. Review our writing tips to learn everything you need to know for putting together the perfect resume.
A Remote Support Engineer position requires unparalleled customer service, support, and communication expertise, as well as painstaking attention to detail, project management, and creative troubleshooting. If you take pride in crafting elegant, high-impact solutions for complex issues, a remote technical support position might be for you! Requiring a strong work ethic, time management, and working well under pressure are a few of the qualifications you’ll need, but that’s not all. Take a look at our Remote Support Engineer resume sample to get a feel for the skills you need in this position.
Expert Tip
You should never use a creative resume
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.
The truth is that most hiring managers prefer a traditional resume format.
Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.
Remote Support Engineer resume (text format)
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.
Name
Title
City, State or Country if international
Phone | Email
LinkedIn URL
REMOTE SUPPORT ENGINEER PROFESSIONAL
Highly talented IT Professional highly regarded for delivery of exceptional customer support and project management that exceeds all expectations. Exemplary academic qualifications include a Bachelor of Computer Science and Information Security from John Jay College of Criminal Justice (2017). Able to analyze complex situations and ensure prompt resolutions resulting in a measurable increase in productivity. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.
CORE COMPETENCIES
Technical Support
Building/ Configuring Systems
Network Installations
Laptop Repair
Data Recovery/ Backup
Domain Migrations
Documentation
IT Service Desk
End User Support
User Training
Virus Removal/ Security
Active Directory
PROFESSIONAL EXPERIENCE
Technical Customer Service Representative
ROBINSON COMPUTING | LEESBURG, VA | 2014 TO PRESENT
Responsibilities
Provided exceptional customer service while supporting more than xxx end users.
Ensured quick and successful problem resolution by phone and email for all employees across XX States.
Increased end user efficiency by providing software installation, hardware configuration, and application support.
Document troubleshooting steps taken and provide information to 2nd level support when needed.
Founded and published company bi-weekly newsletter.
Closed more than 10,000 helpdesk tickets involving over 350 unique applications
Greatly increased end user productivity by decreasing down time by over 30%
Promoted to Technical Customer Service Representative due to my exemplary performance reviews, top customer service and technical skills
Chosen to train and mentor new employees with corporate infrastructure and helped build their expertise of how to use the core systems within the field
Improved stability and performance of system and networks
Met company objectives in managing over xxx support calls per day under strict time constraints
Provided Tier 1 and 2 help desk troubleshooting assistance, using Track-IT software for ticket logging
Provided a high level client support for computer and laptop end-users
Maintained excellent work relationships with vendors and managed group policies
Technology Supported: List all hardware, network, application, peripherals, and software utilized.
Tier 2 Network Operations Center Technician
PREMIER TECHNOLOGIES | LEESBURG, VA | 2012 TO 2014
Responsibilities
Resolved escalated calls from Level 1 support group and addressed WAN and Wi-Fi network outages.
Programmed routers, switches, gateways and Wi-Fi equipment for on-site technicians.
Designed and installed Wi-Fi networks at customer facilities.
Researched and developed custom software to run on third party equipment, maximizing system up-time.
Instituted procedures for NOC to create uniformity in troubleshooting and improve documentation.
Technology Supported: List all hardware, network, application, peripherals, and software utilized.
Network Engineer
CREATIVE NETWORK, INC. | LEESBURG, VA | 2009 TO 2012
Responsibilities
Managed the development of new technologies and computer equipment (software and hardware) purchases – able to increase productivity by over 50% while decreasing operational costs
Provided exceptional customer service while analyzing complex problems and technical support for all software, hardware and network related issues and working directly with vendors when necessary.
Analyzed complex issues and was able to resolve escalated problems from the dial-up Internet and web hosting technical support department.
Collaborated with local telephone cooperatives in resolving issues with their modem racks and processed IP address block requests.
Worked alongside Systems department to route IP addresses from core routers to telephone cooperative equipment.
Designed and maintained company-wide network monitoring software and provided utilization reports to sales team. Co-created the overnight NOC position.
Technology Supported: List all hardware, network, application, peripherals, and software utilized.
EDUCATION
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
Relevant Coursework: List coursework taken (even include those you are planning on taking)
Awards/Honors: List any awards, honors or big achievements
Clubs/Activities: List clubs and activities in which you participated
Relevant Projects: List 2-3 projects you have worked on
Everything you need to write your remote support engineer resume
Now that you’ve seen an example of a job winning Remote Support Engineer resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Remote Support Engineer below.
Let’s start with your resume summary section.
1. Summary
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Remote Support Engineer resume example for more information!
Expert Tip
Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.
2. Formatting
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:
Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!
Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.
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3. Appropriate skills
Technical Support
Building/ Configuring Systems
Network Installations
Laptop Repair
Data Recovery/Backup
Domain Migrations
Documentation
IT Service Desk
End User Support
User Training
Virus Removal/ Security
Active Directory
Customer Service
Troubleshooting
Software/ Hardware Installation
Project Management
Workflow Management
Web-Based Technology
Solution Delivery
Root Cause Analysis
Zendesk
JIRA
Slack
4. Experience section
Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.
Your resume is separated into distinct sections, each of which has a different purpose. The Professional Experience section will highlight your previous positions, duties, employers, and dates of employment, but it’s also important to utilize this section to cover the key skills and accomplishments that make you stand out from the crowd. Take a look at this bullet from the example above: _• Managed the development of new technologies and computer equipment (software and hardware) purchases – able to increase productivity by over 50% while decreasing operational costs._ This bullet does more than explain job responsibilities; by specifying the 50% productivity increase, this bullet provides real, tangible improvements that you made to the organization and its operations. It is the addition of metrics, of actual, measurable improvements that will give your resume a bigger impact.
Let’s wrap it up!
Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.
Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!
Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.
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