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Remote Support Engineer Resume Example & Guide (2020)

By Zipjob Team

& more

  • Remote Support Engineer Resume Sample
  • Free Downloadable Template
  • Tips on how to write the perfect Remote Support Engineer resume

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A Remote Support Engineer position requires unparalleled customer service, support, and communication expertise, as well as painstaking attention to detail, project management, and creative troubleshooting. If you take pride in crafting elegant, high-impact solutions for complex issues, a remote technical support position might be for you! Requiring a strong work ethic, time management, and working well under pressure are a few of the qualifications you’ll need, but that’s not all.

Take a look at our Remote Support Engineer resume sample to get a feel for the skills you need in this position.

You should never use a creative resume

 
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Remote Support Engineer Resume Example

 
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Want to land 2-3x more interviews… guaranteed?

Remote Support Engineer Resume (Text Format)

Name

City, State or Country if international
Phone | Email
LinkedIn URL

Remote Support Engineer Professional

Highly talented IT Professional highly regarded for delivery of exceptional customer support and project management that exceeds all expectations. Exemplary academic qualifications include a Bachelor of Computer Science and Information Security from John Jay College of Criminal Justice (2017). Able to analyze complex situations and ensure prompt resolutions resulting in a measurable increase in productivity. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.

Core Competencies

 

  • Technical Support
  • Building/ Configuring Systems
  • Network Installations
  • Laptop Repair
  • Data Recovery/ Backup
  • Domain Migrations
  • Documentation
  • IT Service Desk
  • End User Support
  • User Training
  • Virus Removal/ Security
  • Active Directory

Professional Experience

 

ROBINSON COMPUTING | LEESBURG, VA | 2014 TO PRESENT
Technical Customer Service Representative
  • Provided exceptional customer service while supporting more than xxx end users.
  • Ensured quick and successful problem resolution by phone and email for all employees across XX States.
  • Increased end user efficiency by providing software installation, hardware configuration, and application support.
  • Document troubleshooting steps taken and provide information to 2nd level support when needed.
  • Founded and published company bi-weekly newsletter.
  • Closed more than 10,000 helpdesk tickets involving over 350 unique applications
  • Greatly increased end user productivity by decreasing down time by over 30%
  • Promoted to Technical Customer Service Representative due to my exemplary performance reviews, top customer service and technical skills
  • Chosen to train and mentor new employees with corporate infrastructure and helped build their expertise of how to use the core systems within the field
  • Improved stability and performance of system and networks
  • Met company objectives in managing over xxx support calls per day under strict time constraints
  • Provided Tier 1 and 2 help desk troubleshooting assistance, using Track-IT software for ticket logging
  • Provided a high level client support for computer and laptop end-users
  • Maintained excellent work relationships with vendors and managed group policies

Technology Supported: List all hardware, network, application, peripherals, and software utilized.

PREMIER TECHNOLOGIES | LEESBURG, VA | 2012 TO 2014
Tier 2 Network Operations Center Technician
  • Resolved escalated calls from Level 1 support group and addressed WAN and Wi-Fi network outages.
  • Programmed routers, switches, gateways and Wi-Fi equipment for on-site technicians.
  • Designed and installed Wi-Fi networks at customer facilities.
  • Researched and developed custom software to run on third party equipment, maximizing system up-time.
  • Instituted procedures for NOC to create uniformity in troubleshooting and improve documentation.

Technology Supported: List all hardware, network, application, peripherals, and software utilized.

CREATIVE NETWORK, INC. | LEESBURG, VA | 2009 TO 2012
Network Engineer
  • Managed the development of new technologies and computer equipment (software and hardware) purchases – able to increase productivity by over 50% while decreasing operational costs
  • Provided exceptional customer service while analyzing complex problems and technical support for all software, hardware and network related issues and working directly with vendors when necessary.
  • Analyzed complex issues and was able to resolve escalated problems from the dial-up Internet and web hosting technical support department.
  • Collaborated with local telephone cooperatives in resolving issues with their modem racks and processed IP address block requests.
  • Worked alongside Systems department to route IP addresses from core routers to telephone cooperative equipment.
  • Designed and maintained company-wide network monitoring software and provided utilization reports to sales team. Co-created the overnight NOC position.

Technology Supported: List all hardware, network, application, peripherals, and software utilized.

Education

 
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
 

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)
  • Awards/Honors:  List any awards, honors or big achievements
  • Clubs/Activities: List clubs and activities in which you participated
  • Relevant Projects: List 2-3 projects you have worked on

Everything You Need To Write Your Remote Support Engineer Resume

 
Now that you’ve seen an example of a job winning Remote Support Engineer resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Remote Support Engineer below.
 

Let’s start with your resume summary section.

Summary for a Remote Support Engineer Resume

 
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Remote Support Engineer resume example for more information!

ZipTip:

Remote positions require resumes that showcase technical, collaboration, and communication skills. Be sure to include all the software and digital tools you’re comfortable using to work with remote teams.

ziptip icon

Formatting a Remote Support Engineer Resume

 
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resume will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

Remote Support Engineer Skills for a Resume

 

  • Technical Support
  • Building/ Configuring Systems
  • Network Installations
  • Laptop Repair
  • Data Recovery/Backup
  • Domain Migrations
  • Documentation
  • IT Service Desk
  • End User Support
  • User Training
  • Virus Removal/ Security
  • Active Directory
  • Customer Service
  • Troubleshooting
  • Software/ Hardware Installation
  • Project Management
  • Workflow Management
  • Web-Based Technology
  • Solution Delivery
  • Root Cause Analysis
  • Zendesk
  • JIRA
  • Slack

Writing Your Remote Support Engineer Experience Section

 

Your resume is separated into distinct sections, each of which has a different purpose. The Professional Experience section will highlight your previous positions, duties, employers, and dates of employment, but it’s also important to utilize this section to cover the key skills and accomplishments that make you stand out from the crowd. Take a look at this bullet from the example above:

• Managed the development of new technologies and computer equipment (software and hardware) purchases – able to increase productivity by over 50% while decreasing operational costs.

This bullet does more than explain job responsibilities; by specifying the 50% productivity increase, this bullet provides real, tangible improvements that you made to the organization and its operations. It is the addition of metrics, of actual, measurable improvements that will give your resume a bigger impact.

And let’s wrap it all up!

 
We wish you the best of luck for your job hunt, and don’t forget to check out our Cover Letter Tips!

Didn’t get the specific answers you wanted from this page? Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. And if you really liked the sample, don’t forget to pin it on Pinterest!

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