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Small Business Manager Sample

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Career advice featured in – Forbes, Glassdoor, Reader's Digest, MarketWatch, The CheatSheet
Career advice featured in Forbes, Glassdoor, MarketWatch, Reader's Digest, The CheatSheet

A Small Business Manager oversees small business operations, teams, and sales to ensure continued growth. Your resume should include measurable accomplishments related to teams led, revenues generated, and budgets. To maximize your employment opportunities, you should have a professionally written and formatted document with key skills in leadership, sales, marketing, and customer service.

Expert Tip

You should never use a creative resume

Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Small Business Manager resume (text format)

How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.



City, State or Country if international

Phone | Email

LinkedIn URL


Results-producing Small Business Manager showcasing 12+ years in the retail sector, demonstrating year-over-year improvements in sales and marketing efforts, customer service ratings and team productivity.  Strong and decisive operations and customer service leader with excellent analytical, organizational, team building and planning skills.  Maintain uncompromising focus on high quality standards and bottom-line profit improvement.  Effective technical and communication abilities.  Excel at turning under-producing individuals into teams that work efficiently and exceed all expectations.  Customer service orientated and excellent at performing crisis management and ensuring customer loyalty and increasing bottom line revenues.


  • Sales/ Marketing Management

  • Customer Service

  • Project Management

  • Customer Management

  • Crisis Management

  • Operations Management

  • Inventory Control

  • Loss Prevention/Safety

  • Buyer Behavior

  • Scheduling

  • In-Store Promotions

  • Staff Supervision


Small Business Manager

Company | Location | Year to Year


  • Achieved sale budget by over 17% for the store while leveraging expenses by over 20% to budget.

  • Ranked 105% in credit applications YTD, achieving a 96.6% on overall competencies and decreasing turnover to 48% in 2004.

  • Contributed to the development of almost a dozen Store leaders at the same time supervising over 120 employees.

  • Enhanced total customer satisfaction by serving as an advocate and reducing the negative impact of external factors.

  • Applied sound, fact-based criteria in the determination of the root source of problems and in deciding which solutions would be best implemented.

Store Manager

Company | Location | Year to Year


  • Oversaw store preparation and launch, from construction to the opening of the newest 94,000 sq. ft. facility; successfully opened the store with record sales on first day.

  • Opened a newer store from the closing of another location smoothly; exceeded manager controllable by over 12% in 2003 – 2004.

  • Delivered a profitable return, achieving a store income of 2.74% with a sales increase over last year of 30% in a big box facility.

  • Supervised over 23 department managers and 250 employees within a 40 million dollar volume store.

  • Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer

  • Utilize superior communications skills to motivate staff and develop effective working relationships with peers, executives and clients

  • Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures

Shift Manager

Company | Location | Year to Year


Responsible for early 1st shift management of a $40,000 a week store

  • Looked after the operational, and managerial duties, and functions

  • Supervised the work of other staff members, and organized the stocks, and other important equipment

  • Assisted the expert team members, and managers to recruit new employees for enhancing the local fast food business

  • Looked after the company policies, and procedures, and ensured high standards of customer service

  • Supervised the cooking zone, maintained the hygiene of the restaurant for health and safety regulations



Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)

  • Awards/Honors: List any awards, honors or big achievements

  • Clubs/Activities: List clubs and activities in which you participated

  • Relevant Projects: List 2-3 projects you have worked on

Everything you need to write your small business manager resume

 Now that you’ve seen an example of a job winning Small Business Manager resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Small Business Manager below.

Let’s start with your resume summary section.

1. Summary

 The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Small Business Manager resume example for more information!

Expert Tip

Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.

2. Formatting

Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

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3. Appropriate skills

  • Sales/ Marketing Management

  • Customer Service

  • Project Management

  • Customer Management

  • Crisis Management

  • Operations Management

  • Inventory Control

  • Loss Prevention/ Safety

  • Buyer Behavior

  • Scheduling

  • In-Store Promotions

  • Staff Supervision

  • Performance Management

  • Revenue Generation

  • Cost Control

  • Budgeting

  • Process Improvements

  • Communications

  • Time Management

  • Sales Growth

4. Experience section

Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.

Most of your resume will be the Work Experience section, so it's important to write about your professional history in an impactful way. To demonstrate how to write an effective Work Experience section for your resume, let's dissect some bullet points from the example above. • Achieved sale budget by over 17% for the store while leveraging expenses by over 20% to budget. This bullet has measurable achievements, making it automatically stand out against others. • Supervised over 23 department managers and 250 employees within a 40 million dollar volume store. This bullet shows how many leaders you can oversee while managing a high-value location.

Let’s wrap it up!

Standout resumes will include a resume summary, a traditional reverse-chronological layout, and the skills and experience relevant to your job target. This resume example shows how to include those elements on a page. It’s up to you to insert your personal compelling qualifications.

Keep your resume format easy to scan by both humans and computers; our resume template is designed by our experts to satisfy both audiences. And be sure to include your own skills, achievements, and experiences. Job-winning resumes are resumes that successfully market you, leading recruiters and hiring managers to want to learn more!

Finally, emphasize your interest with a customized cover letter. When writing, remember that the resume and cover letter should support each other. Check out our cover letter tips and examples for more advice.

Didn’t get the specific answers you were looking for on this page? Hire a professional resume writer to get the advice you need to land your next job. 

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Illustration of a marked up resume

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