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Call Center Supervisor Resume Example & Guide

By Zipjob Team

& more

  • Call Center Supervisor Resume Sample
  • Free Downloadable Template
  • Tips on how to write the perfect Call Center Supervisor resume

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A Call Center Supervisor oversees call center operations and teams to ensure customer satisfaction. Below is a general job description for a Call Center Supervisor:

Call center supervisors lead teams call center agents. The supervisors function as a part of the management team and are responsible for overseeing the day to day operations of assigned departments. Call center supervisors must have an excellent working knowledge of all company policies and procedures as they collaborate with other directors, service line employees and managers to perform a variety of administrative duties related to staff management, customer care, assessment, education and quality assessment.

Payscale

If this is the kind of job you want or you have, you’re in the right place! We have a resume example for you and three tips from our professional resume writers below.

You should never use a creative resume

 
Many job seekers think that an eye-catching resume template will help them stand out to hiring managers and increase their chances of landing an interview. This is a myth put out by resume builders that value design over content.

The truth is that most hiring managers prefer a traditional resume format.

Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below.

Call Center Supervisor Resume Example

 
How confident are you feeling about your resume? If you need more help, you can always refer to the following resume sample for a position.

Want to land 2-3x more interviews… guaranteed?

Call Center Supervisor Resume (Text Format)

Name

City, State or Country if international
Phone | Email
LinkedIn URL

Call Center Supervisor Professional

Talented people manager and IT(information technology) Professional highly regarded for improving team performance on customer service metrics and SLA delivery. Able to motivate teams and coach underperforming individuals into management potential. Proactive, energetic and a master troubleshooter with a sharp focus on developing and implementing process improvements to drive company growth and technical innovation. Excellent interpersonal and communication skills, a strong work ethic and the ability to effectively handle pressure without compromising quality service.

Core Competencies

 

  • Technical Support
  • Team Leadership
  • Call Center Operations
  • Presentations
  • Problem Solving
  • Quality Control
  • Documentation
  • Customer Relations
  • Project Management

Professional Experience

 

ZipJob, New York NY | Year to Year
Technical Customer Service Team Manager
  • Improved team performance by XX% on all customer feedback surveys
  • Achieved a XX% adherence to a corporate SLA of XX to close all tickets.
  • Reduced average call time to XX seconds for XX calls per hour.
  • Managed a team of XX customer service employees, decreasing staff turnover by XX% with improved morale.
  • Generated detailed reports of call handling and ticket closures for use by senior leadership to determine staffing requirements.
  • Ensured quick and successful problem resolution by phone and email for all employees across XX States.
  • Increased end user efficiency by providing software installation, hardware configuration, and application support.
  • Document troubleshooting steps taken and provide information to 2nd level support when needed
  • Founded and published company bi-weekly newsletter.
  • Closed more than 10,000 helpdesk tickets involving over 350 unique applications
  • Greatly increased end user productivity by decreasing down time by over 30%
  • Promoted to Technical Customer Service Representative due to my exemplary performance reviews, top customer service and technical skills
  • Trained and mentored new employees with corporate infrastructure and helped build their expertise of how to use the core systems within the field
  • Improved stability and performance of system and network
  • Met company objectives in managing over xxx support calls per day under strict time constraint
  • Provided Tier 1 and 2 help desk troubleshooting assistance, using Track-IT software for ticket logging

Education

 
Complete School Name, City, St/Country: List Graduation Years If Within the Last Ten Years
Complete Degree Name (Candidate) – Major (GPA: List if over 3.3)
 

  • Relevant Coursework: List coursework taken (even include those you are planning on taking)
  • Awards/Honors:  List any awards, honors or big achievements
  • Clubs/Activities: List clubs and activities in which you participated
  • Relevant Projects: List 2-3 projects you have worked on

Everything You Need To Write Your Call Center Supervisor Resume

 
Now that you’ve seen an example of a job winning Call Center Supervisor resume, here are some tips to help you write your own. You should always begin with a summary section. Remember to use basic formatting with clear section headings and a traditional layout. Finally, be sure to include top skills throughout your resume. We’ve included several examples common for Call Center Supervisor below.
 

Let’s start with your resume summary section.

Summary for a Call Center Supervisor Resume

 
The resume summary replaces the out-of-date resume objective. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Remember that summaries are short and consist of pithy sentence fragments! You can check out the Call Center Supervisor resume example for more information!

ZipTip:

Always start with your most recent positions at the top of your resume. This is called reverse-chronological format, and keeps your most relevant information easy for hiring managers to review.

ziptip icon

Formatting a Call Center Supervisor Resume

 
Our experts recommend you start your resume with a resume summary, like the one above. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Here are some guides from our blog to help you write these sections:

Some resumes will include other sections, such as Volunteer Experience or Technical Skills. When it comes to what sections you need to include on your resume, you will know best!

Other sections for you to consider including are foreign language skills, awards and honors, certifications, and speaking engagements. These could all be relevant sections for your resume.

Call Center Supervisor Skills for a Resume

 

Your resume should include all your skills that are relevant to your target job. Skills include both hard skills and soft skills. Hard skills are the technical know-how you need to complete a job, such as data analysis or HTML. You can include hard skills in your core competencies section.

Soft skills are harder to quantify, so they require more information to explain your aptitude. Some top soft skill examples include communication, problem solving, and emotional intelligence. Use several examples of how you use your key soft skills throughout your work history, profile summary, and resume title.

Writing Your Call Center Supervisor Experience Section

 

Your Work Experience section should make up the bulk of your resume. This section should include your relevant job titles, companies that employed you, and the dates you were employed.

Most people will finish this section by listing daily duties in short bullet points. Don’t be one of them!

To make your resume stand out, you need to add your accomplishments and key skills to your resume’s Work Experience section.

Here are three tips from our experts:

  1. Use the STAR method to describe a situation, task, action, and result. This is adapted from a behavioral interview technique, so interviewers will recognize the format. it’s also a great chance for you to organize your key accomplishments.
  2. Don’t forget about LinkedIn! The majority of employers are going to look you up on LinkedIn, so it’s smart to make sure your LInkedIn profile is up to date and include your URL in your resume’s contact section.
  3. Always include a cover letter. Not everyone will bother, so it helps you look like a serious job applicant. It’s also your chance to introduce yourself: who you are, why you’re applying for this job, and how you want to proceed.

And let’s wrap it all up!

 
We wish you the best of luck for your job hunt, and don’t forget to check out our Cover Letter Tips!

Didn’t get the specific answers you wanted from this page? Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. And if you really liked the sample, don’t forget to pin it on Pinterest!

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